Community Service Officer; COH

About the job Community Service Officer (COH) Description

Under general supervision, the Community Service Officer performs a variety of non-sworn police duties related to investigations, crime prevention, reporting, property, traffic, booking, searching, monitoring and transportation of prisoners. Primarily assigned to work in the jail facility.

This is a specialized non-sworn classification, performing a wide variety of technical support duties in the Police Department. Assignments are primarily performed in the City jail; also support various divisions and may be subject to rotation. It is distinguished from Police Officers who perform a variety of duties involving the protection of life and property and routinely respond to hazardous emergency calls.

Receives general supervision from Jail Supervisor, Jail Administrator, or assigned management staff.

May provide lead direction in the absence of Jail Supervisor.

• Performs duties related to processing prisoners through jail, including booking and advising of procedures and telephone rights; searching prisoners for weapons, narcotics or other hazards and contraband; housing, care and control of adult prisoners and juvenile arrestees; conducting property inventory, medical screening and prisoner classification; and provide for telephone calls and visitations.
• Is required to perform full custodial searches as needed.
• Performs appropriate fingerprint procedure (i.e. live scan service) and transmits for confirmation of identification; and registers offenders in applicable systems.
• Conducts warrant checks, makes confirmation with appropriate agency and updates related systems through computer and teletype.
• Collects information to complete Alameda County consolidated arrest reports.
• Maintains jail security, observes prisoners in detention, and prepares documentation of behavior.
• Performs prisoner exit processing, issues receipts for bail, completes computer processing and prepares appropriate documentation for release.
• Transport prisoners to court or other jail facilities.
• Responds to public inquiries in person or by telephone.
• Responds to and drafts letters and general correspondence related to assigned area.
• Testifies in court or at hearings on case records and investigative activities and in court proceedings.
• Performs traffic control for accidents, parades, large public events, congested situations, etc.
• Enforces parking regulations, writes and approves traffic citations.
• Operate various police related equipment such as a radio, mobile terminals, cameras and computer systems.
• Prepares and maintains a wide variety of forms and records, including police reports.
• Prepares documentation and makes arrangements for towing and impoundment of vehicles.
• Performs related non-sworn police duties and responsibilities as required.

• English usage, spelling, grammar, punctuation in completing clear and concise reports and correspondence.
• General principles and practices used to establish effective police/community relations.
• Use and basic capabilities of computerized record and information systems.
• Safe work methods and safety regulations.

• Establish and maintain positive working relationships with other City employees and members of the public; maintain a professional, courteous demeanor under adverse, difficult, and confrontational situations.
• Read, understand, interpret and apply policies and procedures as well as learn and apply pertinent federal, state and local laws, codes and regulations.
• Learn and apply mandated advanced defensive tactics methods and application of necessary control and self‑defense procedures.
• Prepare paperwork and reports related to area of assignment.
• Communicate effectively, both verbally and in writing.
• Demonstrate sound judgment, tact, and integrity.
• Perform assigned duties with general supervision.
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include walking, standing or sitting for extended periods of time and application of necessary control and self‑defense procedures.
• Oper…