SAP Operation Support Engineer

Overview

Hire Art is helping an on‑demand, autonomous ride‑hailing company hire an SAP Operation Support Engineer to join its team. In this role, you will provide technical content, system support, and operational improvements for the company’s Base Operations team, with occasional support for General Assembly. You’ll manage SAP data, lead configuration and product‑improvement initiatives, support IT systems and infrastructure, and help develop tools that increase operational efficiency across vehicle operations.

• Serve as the data steward for SAP—maintaining vehicle lists, work centers, measuring points, counters, maintenance plans, task lists, catalog codes, and equipment structures.
• Partner with the Business Applications team on As‑Maintained BOM cleanup and resolving data inaccuracies.
• Provide configuration management support in SAP for Base Operations ahead of key milestones.
• Identify and lead SAP product‑improvement and automation initiatives.
• Evaluate user experience within SAP and drive enhancements to improve usability and adoption.
• Act as the primary SAP subject‑matter expert, providing troubleshooting, maintenance, and ongoing system support.
• Collaborate with internal training teams to build module‑specific SAP training for Base Ops users.

• Provide general IT application support for critical Base Operations systems and interface with Corporate IT to advocate for operational needs.
• Lead IT infrastructure and application improvement projects informed by data insights and user feedback.
• Support development, maintenance, and operations of the technical publications/service manual authoring tools, release software, and customer‑facing documentation systems.
• Improve documentation review processes in partnership with the Base Ops documentation team.
• Support the development and usage of data analytics tools, dashboards, and reporting frameworks to improve operational efficiency.
• Lead data auditing and compliance activities to ensure accuracy, governance, and system reliability.
• Communicate project status, milestones, and outcomes to internal partners and external collaborators.

• Bachelor’s degree in Information Technology or a related engineering discipline.
• 6–8 years of experience in a system operation support role.
• 3+ years of hands‑on troubleshooting experience with SAP ME/MII/PCo applications.
• Understanding of SAP S4/HANA integration and experience supporting end‑to‑end system workflows.
• Exceptional verbal and written communication skills.
• Highly self‑motivated, detail‑oriented, and able to prioritize multiple tasks.
• Experience with UI development and UX evaluation.
• Coding experience in HTML, CSS, and JavaScript.
• General IT system awareness.
• Ability to travel occasionally to the Fremont site.

• Working knowledge of SAP ME/MII.
• Experience with Jira, Confluence, or similar ticketing and knowledge‑base tools.
• Experience with web development tools such as Oxygen.
• Experience developing dashboards and data analytics tools.
• Prior systems‑support experience in a production or vehicle fleet environment.

• Pre‑tax commuter benefits.
• Employer (Hire Art) subsidized healthcare benefits (Eligibility begins on the first of the month following 60 days of service).
• Flexible Spending Account for healthcare‑related costs.
• Hire Art covers all costs for short‑and long‑term disability and life insurance.
• 401k package.

This is a full‑time, ongoing contract position staffed via Hire Art. This role is onsite and available to candidates local to the Hayward, CA area.

Hire Art values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp‑to‑corp.

Mid‑Senior level

Contract

Information Technology

Technology, Information and Internet