Manager, Diagnostic Content – Service Operations

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Rivian is looking for a Manager, Diagnostic Content to lead the strategy, creation, and governance of the diagnostic content that powers our service diagnostic tools. This person will own the diagnostic content lifecycle, from defining tool requirements and user stories to authoring and editing DTC based diagnostic solutions, and will chair the Symptom Governance Group. They'll partner closely with Engineering, Reliability, and Field Service teams to streamline and automate vehicle diagnostics across the fleet.

We're looking for someone with 5+ years of experience in program management, diagnostics, or service engineering, who has led a team before and can turn complex technical processes into clear, technician ready content. This role is based in Hayward, CA, Irvine, CA, or Plymouth, MI.

• Manage overall content creation and strategy for service diagnostics
• Define the diagnostic information requirements of the diagnostic tools
• Define the user stories for the diagnostic tool in Jira
• Manage the priority of the diagnostic tool development tickets to ensure that the system meets the needs of the users
• Act as librarian for the diagnostic content rules, documenting the style guide and the structure model, and why those decisions were made.
• Create basic PowerPoint training and eLearning storyboards for new users of the diagnostic tool
• Create diagnostic content based on DTCs
• Edit diagnostic solutions provided by engineering and service to ensure it meets the standards of the system
• Organize diagnostic content in the system to enable future diagnostic automation
• Ensure diagnostic content is approachable for Technicians and 3rd parties with varying levels of product knowledge
• Plan and lead strategies for diagnostic automation and fleet prognostics leveraging fleet learnings
• Lead the Symptom Governance Group to ensure that the symptom tree maintains the goals of being sufficiently specific while minimally concise
• Participate in other cross‑functional advisory teams such as the Defect Code Group, the Localization group, and the Nomenclature group
• Edit and publish theory of operations documentation
• Lead and manage the Diagnostic Content team including management responsibility relating to hiring, performance management, and overall employee development planning
• Foster close collaboration between Service Operations, Reliability, Engineering, and software development teams to facilitate continuous improvement of the product and the diagnostic tool
• Uphold and foster a positive work environment and a culture of collaboration in each Rivian facility in which you work as well as any 3rd party support you may provide
• Gather feedback on diagnostic tools (software and hardware tools) to improve functionality and ease of use
• Partner with Field Service Engineering, Diagnostic Engineering, and Diagnostic Specialist teams to develop strategies to streamline and where possible, automate diagnosis for all major vehicle systems with the goal of shortening the service repair process
• Convey complex…