IT Administrator

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Full-time Hayward, CA, US

2 days ago Requisition

Salary Range: $35.00 To $45.00 Hourly

Therm-x of California is the leading manufacturer for Advanced Temperature and Control Systems for Hi-Technology industries. We have been in business for over 30 years and have a diverse customer base.
We offer competitive pay, medical, dental, 401 (K), and paid time off.

About the Role:

We are looking for a hands-on
On-Site IT Administrator to keep our users, systems, and network running smoothly. The person colleagues turn to when something breaks, when they need a new workstation, or when the network needs a change. This role blends help desk support with light systems and network administration and is ideal for someone who enjoys solving problems in person and is ready to take on growing responsibility.

Windows 11 and Windows Server Support

• Provide Tier 1 and Tier 2 support for Windows 11 desktops and laptops, including OS installation, imaging, patching, and troubleshooting.
• Administer Windows Server environments (2016/2019/2022), including Group Policy, DNS, DHCP, and file services.
• Manage Windows Updates and patch cycles on workstations and servers, minimizing downtime.
• Monitor server health, disk space, backups, and event logs, and respond to alerts.
• Support and maintain backup and recovery processes and assist with periodic restore testing.
• Set up, configure, and deploy new hardware, and handle onboarding and offboarding of equipment.

Active Directory and Identity Management

• Administer Active Directory Domain Services: user and computer accounts, security and distribution groups, OUs, and permissions in line with company policy.
• Handle onboarding and offboarding, including account creation, access provisioning, password resets, lockouts, and timely account disablement.
• Create and maintain Group Policy Objects (GPOs) for security settings, drive mappings, printers, and workstation configuration.
• Manage file share and folder permissions using role-based security groups.
• Monitor AD health (replication, DNS, domain controller status) and assist with periodic access reviews and cleanup of stale accounts.
• Support hybrid identity, including directory synchronization with Microsoft Entra  (Azure AD) where applicable.

Office 365 / Microsoft 365 Administration

• Administer Microsoft 365 tenant tasks: user and license management, mailboxes, shared mailboxes, distribution lists, and Microsoft Teams and SharePoint/One Drive access.
• Support Exchange Online, including mail flow troubleshooting, mailbox permissions, and calendar and resource configuration.
• Configure and support Outlook, Teams, and Office apps on Windows 11 devices, including profile, sync, and activation issues.
• Assist with multi-factor authentication (MFA), password resets, and conditional access basics.
• Monitor service health and message center updates and communicate changes or outages to users.
• Follow security best practices for external sharing, data retention, and mailbox access.

Basic ERP Support

• Create and modify ERP user accounts and security roles in coordination with department owners and the ERP administrator.
• Troubleshoot connectivity, printing, and reporting or export issues affecting ERP users.
• Log, triage, and elevate application issues to the ERP vendor, consultant, or internal system owner, and track them to resolution.
• Assist with ERP-related testing and communications during upgrades, patches, and planned maintenance.
• Document common ERP support procedures and user how-to guides.

Basic Networking and Troubleshooting

• Configure and maintain managed switches, including VLAN creation,…