Operations Supervisor

• Manage daily domestic transportation activities, including:
• Ground transportation (FTL, LTL, Expedited)
• Domestic airfreight
• Cross-border shipments involving the United States, Canada, and Mexico
• Inland transportation solutions supporting international freight movements
• Ensure shipments are executed in accordance with customer requirements and company procedures.
• Monitor shipment performance, service failures, delays, and exceptions.
• Implement corrective action plans to improve operational efficiency and customer experience.
• Coordinate with warehouse, brokerage, air, ocean, and transportation teams to ensure seamless execution.
• Serve as the primary operational contact for assigned domestic accounts.
• Maintain strong relationships with key customers and internal stakeholders.
• Conduct regular service reviews and analyze performance metrics.
• Proactively identify opportunities for process improvement and customer growth.
• Support customer implementations, SOP development, and operational onboarding
• Supervise and develop domestic operations personnel.
• Establish clear performance expectations and accountability.
• Coach employees on transportation regulations, systems, customer requirements, and best practices.
• Conduct employee training and cross-training initiatives.
• Support succession planning and career development within the department
• Build and maintain relationships with approved transportation providers.
• Monitor carrier performance, capacity, and service levels.
• Resolve service disruptions and escalation issues.
• Support procurement and carrier sourcing initiatives as needed.
• Monitor shipment profitability and operational costs.
• Review carrier invoices and approve transportation costs when required.
• Ensure accurate billing and proper revenue recognition.
• Track and report key performance indicators, including (On time Pick up/Delivery, PODs etc)
• Ensure compliance with company SOPs, transportation regulations, and customer requirements.
• Support audits, corrective actions, and continuous improvement initiatives.
• Maintain documentation and records in accordance with company standards.
• Assist Operations Manager with planning and budget process
• Other duties as assigned.

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment.
• Job will require punctual attendance and regular presence on-site at the assigned work location.

Other Skills & Abilities

• Problem solving- identifies and resolves problems in a timely manner
• Client Service- manages difficult client situations, responds promptly to client needs, and welcomes client feedback
• Quality management- looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
• Strong leadership and team development skills.
• Knowledge of domestic transportation markets and carrier networks.
• Understanding of airfreight, LTL, FTL, expedited, and intermodal services.
• Strong analytical and problem-solving skills.
• Customer-focused mindset.
• Excellent communication and organizational skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in TMS, Microsoft Office Suite, and transportation management systems

Education & Experience

• High school diploma or GED Required
• Four years industry experience required
• Two years supervisory required

California required disclosure:
Salary range for this position is between USD 70,304 - 80,000 annually.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used…