Communications Administrator; COH

About the job Communications Administrator (COH)

Description

DEFINITION

Under general direction of the Operations Support Services Manager, plan, organize, direct and coordinate the police and fire communication center operations within the Police Department and implement policies and procedures that will maximize efficiency for calls for service.

DISTINGUISHING CHARACTERISTICS

This classification is distinguished from the Communications Supervisor in that the latter performs full, first-line supervisory responsibilities including planning, assigning, and evaluating the work of subordinates and overseeing a program area within a work unit or department. It is further distinguished from the Operations Support Services Manager which has overall management responsibility over the Support Services Division within the Police Department.

SUPERVISION RECEIVED

Receives general direction from the Operations Support Services Manager.

SUPERVISION EXERCISED

Exercises direct and indirect supervision over supervisory, technical and administrative support staff.

Duties may include but are not limited to the following:

• Develops, implements and updates section goals, objectives, policies and procedures.
• Plans, organizes and directs police and fire communications center activities including monitoring and analyzing shift reports relative to the dispatch function and overseeing investigations of complaints regarding police/fire communications operations.
• Directs, oversees and participates in the development of work plans for the Operations Support Division; assigns work activities, projects and programs; monitors work flow; reviews and evaluates work products, methods and procedures.
• Prepares the Communications Center's budget; assists in budget implementation; participates in the forecast of additional funds needed for staffing, equipment, materials, supplies, and services; administers the approved budget.
• Researches and evaluates new legislation relative to the assigned area of responsibility.
• Recommends the appointment of personnel; provides and/or coordinates staff training; conducts performance evaluations; implements discipline procedures as required; maintains discipline and high standards necessary for the efficient and professional operation of the department.
• Oversees and manages the operations and activities of Communications Center; ensures both the Police and Fire Departments needs are met.
• Researches, develops and implements Communications Center standards to meet the Commission on Accreditation for Law Enforcement Agencies (CALEA) requirements; coordinates audits for accreditation.
• Plans, coordinates and conducts training and professional development of the Communications Center staff.
• Manages the procurement and maintenance of Mobile Data Computer's, Net Books and public safety communication infrastructure and equipment.
• Oversees the City's narrow banding efforts in compliance with the FCC's rules and regulations.
• Serves as liaison between outside organizations and the City and to boards, councils and commissions as directed; prepares and presents staff reports and presentations at various City Council, commission, board, and other governmental meetings; drafts City Council documents; serves on various committees and task forces.
• Assists in the development and implementation of new and current projects, including but not limited to East Bay Regional Communication's (EBRC) radio project.
• Maintains communication with public safety personnel regarding Communications Center issues; attends line‑ups, special operations briefings and inter‑agency meetings and committees to ensure current information is available to the Communication Center.
• Responds to emergency situations which may arise in the communications center during off‑duty hours.
• Builds and maintains positive working relationships with co‑workers, other City employees and the public using principles of good customer service.
• Performs related duties as assigned.

Minimum Qualifications

Knowledge of:

• Public safety emergency dispatching equipment procedures and practices.
• City, county, state and federal law enforcement computer systems.
• Correct English usage, spelling,…