Sr. Manager, Claims

The Sr. Manager of Claims, Insurance Services, is responsible for the day-to-day leadership of a team of Managers, Supervisors, Senior Claims Representatives, and/or Specialists responsible for the management, investigation, and resolution of claims under private passenger auto policies, while ensuring high-quality work product and continuously developing talent. The Sr. Manager of Claims promotes a culture of accountability, compliance, professionalism, integrity, and excellent customer service.

They must possess strong critical, conflict resolution, and time management skills. They must be able to dive deep into a topic, while simultaneously able to see the big picture, and adjust their approach to issues based on topic and audience.

• Independently develop and manage to KPIs or key analytical processes, focused on efficient and compliant claims handling and effective performance management of the claims organization.
• Proactive coordination and management of day-to-day responsibilities such as: claims intake and investigation, policy and coverage reviews, and claims litigation.
• Develop and analyze appropriate claims metrics and analyses to improve claims processes and overall customer experience and manage loss adjustment expenses.
• Collaborate with the Product team to continually improve the policy forms.
• Drive innovation in the continuous improvements to claims management platforms and processes, including leveraging available technology.
• Provide clear, consistent communication and line of sight with Executive Leadership to maintain confidence in the Claims organization to achieve the goals of the Company.
• Foster partnerships with affiliates, and manage vendors and other business partners to maximize efficiency and improve the customer journey.

• Bachelor’s Degree, or equivalent experience.
• Demonstrated understanding of the claims management processes, technologies, and platforms, with a track record of success and significant contribution leading to improved claims processes and standards.
• Must remain current with industry trends and standards to ensure the claim adjudication process evolves to meet the needs of the organization and its customers.
• Manage and oversee panel counsel to ensure effective representation of insureds with appropriate advice and counsel to the Company.
• Ability to champion and action initiatives to improve employee development and engagement, claims handling, and the consumer claims experience.
• Must be a self-motivated, goal-oriented individual with excellent organizational skills.
• Must exhibit excellent communication and listening skills and the ability to adapt to fast-paced, ever-changing environments.

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction.
• Family-building, fertility, adoption, and surrogacy benefits.
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution.
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
• Company paid Basic Life, AD&D, short-term and long-term disability insurance.
• Employee Assistance Program.
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
• Back-up childcare and parenting support resources.
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Weight Loss and Tobacco Cessation Programs.
• Tesla Babies program.
• Commuter benefits.
• Employee discounts and perks program.

$72,000 - $180,000/annual salary + cash and stock awards + benefits.

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the…