Store Protection Specialist

Values & Culture

Our values start with our people, join a team that values you!

Bring your talents to Ross, the leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been to bring our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure‑hunt experience.

• Success – Our winning team pursues excellence while learning and evolving
• Career Growth – We develop industry‑leading talent because Ross grows when our people grow
• Teamwork – We work together to solve hard problems and find the right solution
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us, and we strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA. We have 3 buying offices in key markets (New York City, Los Angeles, Boston) and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Specialist greets all customers in a prominent, courteous and friendly manner, deters opportunity for theft, and monitors the Code 50 package inspection policy.

• Understand that safety is the number one priority and practice safe behaviors, assisting store leadership in maintaining a safe environment for both associates and customers.
• Provide visible “command” presence, including prominent greetings with eye contact, at store entrances/exits and on the sales floor in a company‑issued vest/required black attire, monitoring for potential safety issues.
• Remove clutter and ensure safe, clear egress to emergency exits.

• Provide great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
• Treat all customers and associates with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using company recognition programs.
• Maintain regular involvement with internal and external partners, including conference calls, scheduled district meetings, educating associates, and providing recognition.
• Perform other duties as assigned to support loss prevention initiatives.

• Represent and support the company brand at all times.
• Maintain a professional appearance in accordance with the company dress code.

• Monitor entrances/exits and the sales floor for potential theft by identifying suspicious behavior.
• Gather theft indicators and use internal or external intelligence to impact shortage trends; communicate effectively to store and loss‑prevention leadership.
• Adhere to company policy for external theft response.
• Execute all company best practices and maximize productivity while minimizing steps and touches.

• Increase store awareness on effective processes to minimize operational shortage; train and educate associates on shortage‑reduction initiatives.
• Observe and validate proper checkout procedures for customers and associates.

• Manage work processes
• Business acumen
• Plan, align & prioritize
• Build talent
• Collaborate
• Lead by example
• Communicate effectively
• Ensure accountability & execution

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss‑prevention/security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent…