Mgr, Field Operations

Current job opportunities are posted here as they become available.

The basic function of this position is to oversee assigned territory field activities and personnel.

• Directly manage and develop Construction and Modernization Superintendent(s). Set expectations around communication, documentation, and customer interaction. Ensure adherence to company policies and procedures.
• Act as an escalation point for project delays, labor issues, vendor/subcontractor conflicts, and customer concerns.
• Ensure consistent field execution standards across all projects and Superintendents.
• Oversee multiple active projects simultaneously, ultimately responsible for all construction and modernization projects for the Northern California branch.
• Reallocate resources across projects to maintain overall district performance.
• Track and trend recurring cost issues across projects.
• Develop and enforce standardized field process in accordance with company policy to improve performance.
• Coordinate with sales, engineering, procurement/materials, service, and others as needed.
• Lead or oversee job walks and site surveys for all projects.
• Manage all assigned projects / service accounts, as well as possibly selected projects in other locations.
• Supervise field mechanics, crews, foremen (working and non-working) for all assigned projects.
• As requested, plan and coordinate all installation activity with internal departments and customers. Establish pre-mobilization requirements with customer and ensure that those requirements are achieved prior to dedicating installation crews. Ensure customer satisfaction.
• Assist in sales growth for the assigned territory as requested.
• Directly plan and coordinate material deliveries with logistics section and other field installation personnel.
• Ensure strict adherence to OSHA requirements and safety program as detailed by the company Safety Officer.
• Document weekly safety audits and ensure daily safety meetings are being held and documented by each Local Mechanic on mobilized jobs.
• Support warehouse activities, both MEUS/EED office/warehouse as well as coordination with outside warehouse locations as required.
• Provide field manpower planning and manage human resources including adding and reducing manpower as required by workload.
• Ensure that all construction and modernization projects achieve or beat planned installation hours goals and meet customers’ expectations.
• Manage service field activities to meet business plan objectives and meet or exceed customers' expectations.
• Scrutinize completed projects for cost and hours performance, identify the lessons learned or overlooked, then incorporate the new knowledge into day-to-day operations, and future projects of similar stature.
• Prepare and maintain construction installation, repair, modernization, and service schedules.
• As needed, work closely with project management team to help ensure customer and company needs are being met.
• Make recommendations on updates to installation manual and guidelines as directed.
• Offer recommendations to Quality Assurance and Safety Department on modifications that would allow for improvement of installation & service efficiency and consistency.
• Support and implement installation efficiency method improvements and training plan and provide training for field installers.
• Ensure MEUS/EED quality standards are met in each installation / service account.
• Ensure adjuster's checklist completion for each unit installed for those assigned projects.
• Provide reports as directed by management, to update field efficiency improvement progress and objectives.
• Initiate, prepare and follow-up on trouble reports as outlined in the Trouble Reporting Process.
• Coop…