Lead Program Assistant - LIMITED TERM

Overview

Final date to receive applications
:
Open Until Filled.
First application review - Wednesday, September 24, 2025. Applications are reviewed every three (3) weeks. Qualified candidates are encouraged to apply immediately!

This limited term position supports the Youth and Family Services Bureau (YFSB) in the Police Department to strengthen and enhance services provided to Hayward families to keep youth positively engaged in the community and out of the juvenile justice system. The Lead Program Assistant works with YSFB mental health counselors to provide case management, life skills training, diversion, restorative justice, and other services.

The limited term position is dependent on ongoing funding for the program. Funding has already been secured through FY2026 (June 30, 2026) with the possibility of an extension or permanent funding in FY 2027.

The Lead Program Assistant is a Citywide classification; current vacancies exist in the Police Department however future citywide vacancies may be filled from this recruitment.

• Compassionate
• Non-judgmental
• Comfortable interacting with youth and families of all backgrounds and lived experiences
• Passionate about restorative justice
• Skilled at working as part of an interdisciplinary team
• Preferably have experiences living or working in Hayward and/or Alameda County
• Preferably bilingual in Spanish but not required

• Work with supervisors to identify community needs and opportunities and design programs to fill those needs and achieve identified program outcomes.
• Under direction, develop and implement policies and procedures for implementing various, education, community and volunteer programs to assist youth
• Under direction, represent program to the public through public service announcements, classes, workshops, events and presentations
• Maintain systems for tracking activities and performance measures.

To see a complete job description, here.

Knowledge of:

• Principles and practices of case management, customer service and community engagement.
• Program planning, development and implementation.
• Community and local government services, agencies and resources.
• Laws and regulations relating to applicable program operations.
• Principles of supervision, consensus building and conflict resolution.
• Basic word processing, desktop publishing and spreadsheet applications (Microsoft Office program suite).

Ability to:

• Develop and/or assist in developing effective education/tutoring programs, policies and procedures to meet identified program goals.
• Develop and maintain positive effective working relationships with community groups, organizations, co-workers, City departments, and the public.
• Communicate effectively with a wide range of clients and agencies.
• Prepare clear, concise written reports, letters, and memoranda.

You have:
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Two (2) years of experience equivalent to the Library Program Assistant or two (2) years progressively responsible experience in case management, education/tutoring program coordination, customer service, project management or similar field.

Education:

Equivalent to a Bachelor’s degree in Humanities, Social Sciences, Counseling, Education or a closely related field.

License:
Possess and maintain a valid California Class C Driver’s License.

Depending on employee group, some of these benefits may include:

• Alternative Work Schedule and/or Telecommuting
• Vacation - 80 hours minimum
• 15.5 Paid Holidays
• Generous employer contribution for Health, Dental and Vision coverage
• CalPERS Defined Benefit Retirement Plan (2.5% at 55 for Classic CalPERS members | 2.0% at 62 for New CalPERS members | 3.0% at 50 for Classic Safety members | 2.7% at 57 for New Safety Members) - No Social Security participation.
• Life and Disability Insurance and Paid Leave
• Flexible Spending Accounts
• Tuition Reimbursement
• Health and Wellness Reimbursement
• Professional Development Reimbursement
• 457 Deferred…