Intelligence Analyst - Level 1

We’re 1st Central, a market-leading insurance company utilising smart data and technology h has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!

Do you have an investigative mind examining motor claims for potential fraud or irregularities? We’re on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex
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As an Intelligence Analyst, you’ll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you’ll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times.

You'll be a great fit for the role if you have these skills:

Analytical: You’ll scrutinise large amounts of data where identifying important statistics and interpreting information is key

Problem-Solving: You’ll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial

Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner

Proactive & Organised: You’ll need to be able to take the initiative, anticipate demands/requirements and plan ahead

Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too.

Here’s a glimpse of what we can offer:

• Salary of £29,000 to £30,000, depending on experience
• Monday to Friday, no weekends!
• 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you!
• Fully supportive team
• £100 off your car insurance
• A fun, vibrant and busy place to work

What’s Involved:

• You’ll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures
• You’ll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary
• You’ll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports
• You’ll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools
• You’ll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court
• You’ll be required to meet agreed fraud KPIs and targets
• You’ll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation
• You’ll ensure compliance with company financial crime procedures and related policies
• You’ll submit Suspicious Activity Reports as necessary to the Intelligence Manager
• You’ll analyse fraud threats using multiple Excel datasets
• You’ll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG)
• You’ll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance.
• You’ll build and maintain relationships both internally and externally
• You’ll comply with health and safety policies at all times
• You’ll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central’s customers and any third parties.

Experience & Knowledge:

• You’ve strong motor claims and policy experience.
• You’ve fraud intelligence handling in the general insurance (motor) environment.
• You can undertake research and write reports
• You’ve some knowledge of fraud intelligence handling practices
• You’ve an awareness of the IFB intelligence model.
• You’v…