Service Request & Asset Mgmt. Analyst

Location: Ansty

Cadent Gas Ltd

  Optimise services. Improve performance. Drive smarter IT delivery.

As a Service Request & Asset Management Analyst at Cadent, you'll play a key role in ensuring our IT services are efficient, well governed and aligned to business needs. Working within our IT function, you'll help manage service requests, maintain critical service and asset data, and provide insight that supports operational performance across the organisation.

This is a varied role that combines service management, data analysis and continuous improvement. You'll work closely with IT teams, service partners and business stakeholders to enhance the user experience, improve service delivery and maintain accurate records across our service catalogue and Configuration Management Database analysing trends and identifying recurring issues to supporting service reporting and asset governance, you'll contribute directly to the effective delivery of IT services across Cadent.

Why you'll love this role

This role offers the opportunity to influence how IT services are delivered across a large and complex organisation.

Service Improvement Focus – Identify trends, recurring issues and improvement opportunities that enhance the experience of IT services.

Data & Insight Driven – Use analysis and reporting to support decision-making, service performance and operational priorities.

CMDB & Asset Visibility – Help maintain a trusted view of services, assets and technology dependencies across the organisation

Cross-Functional Exposure – Work closely with Service Operations, Technology Strategy, Digital Risk & Security teams, suppliers and vendors

Continuous Improvement Culture – Contribute to the ongoing development of service request processes, catalogue management and service reporting.

Business Impact – Support the delivery of reliable and effective IT services that enable colleagues across Cadent to perform at their best.

What you’ll bring        

You're an organised and analytical IT professional who enjoys working with data, processes and stakeholders to improve service delivery.

Service Management Knowledge

Experience working within an IT service environment   
Understanding of IT Service Management principles and best practice   
Hands-on experience using Service Now, including service request management, ticket handling, reporting and service catalogue processes   
Knowledge of ITIL disciplines is desirable   

Analysis & Reporting Skills

Experience identifying service trends and analysing operational data   
Ability to produce meaningful reports and service insights   
Strong attention to detail and accuracy   

CMDB & Asset Management Awareness

Experience working with Configuration Management Databases (CMDBs)   
Understanding of the importance of asset visibility and service mapping   
Ability to support audits and maintain data quality standards   
Experience maintaining service and asset records within Service Now or similar ITSM platforms   

Stakeholder Engagement

Strong communication skills with the ability to translate technical information into business-friendly language   
Experience working with multiple teams, suppliers and stakeholders   
Customer-focused approach to service delivery   

Continuous Improvement Mindset

Passion for improving processes and service outcomes   
Ability to identify opportunities for optimisation and efficiency   
Experience supporting organisational change and service improvements  
Ready to make an impact? If you're passionate about service management, data quality and continuous improvement, this is an opportunity to help shape the IT services that support colleagues across Cadent every day. Apply now and help us deliver efficient, reliable and business-focused IT services