Aftermarket Parts Manager

SF Recruitment are working with a global, equipment distribution business in Coventry to recruit an aftermarket parts manager. A excellent organisation that pride themselves on operational excellence & employee development, the role assumes responsibility for the end-to-end aftermarket parts operations (Quotation to fulfilment).

Key Responsibilities:

• Lead, coach, and motivate the parts function, setting clear expectations around delivery, quality, and development
• Own team objectives, KPIs, and performance management, ensuring consistent standards are met
• Drive a customer-first mindset, promoting accountability, high-quality communication, and continuous improvement
• Manage end-to-end processing of spare parts and service-related orders through the ERP system, ensuring agreed service levels are achieved
• Oversee the creation and delivery of accurate spare parts quotations for customers across Europe
• Act as a key point of contact for customers and suppliers, building long-term relationships to support retention and satisfaction
• Work closely with the European head office to secure availability of parts and align supply with local demand
• Ensure complex and non-standard orders are fulfilled effectively from internal and third-party warehouse locations
• Take ownership of stock performance, including forecasting, replenishment planning, and reduction of obsolete or slow-moving inventory
• Manage the MRP process to support efficient stock availability and cost control
• Monitor and report on parts sales, order intake, and service performance, providing insight to senior stakeholders
• Ensure customs requirements and associated documentation are completed accurately and compliantly
• Oversee the handling of customer returns and repair processes, ensuring timely resolution
• Identify, design, and implement operational improvements to enhance efficiency, accuracy, and customer experience
• Maintain oversight of shared inboxes and communication channels to ensure timely and professional responses
• Collaborate cross-functionally with supply chain, service, finance, and commercial teams to support wider business objectives
• Carry out additional duties aligned with the scope of the role.

Skillset Requirements:

• Strong experience with a aftermarket parts/ spare parts manager role
• Leadership & team management skills
• Understanding of customs regulations