Hospital Clerk

Overview

The Hospital Clerk is responsible for efficient and courteous registration, transfer, and discharge of patients, and maintaining current and accurate patient accounts receivable ensuring that proper payors are billed and claims go out clean.

• Determines patient’s needs by admitting to hospital or referring to appropriate facility and escorts patient to proper area or arranges for transportation and prepares all necessary records relating to admission, payment, and discharge of patient.
• Serves as general receptionist for the hospital, operates communication systems, and provides general information concerning the hospital and/or patient’s condition in accordance with hospital and HIPAA guidelines.
• Maintains a roster of inpatients by name, bed number, and reports daily on admissions and discharges.
• Interviews patients, relatives or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor.
• Performs all necessary tasks to implement, maintain and produce patient billing, records and reports in an efficient and timely manner.
• Answers inquiries on patient accounts and advises patient on insurance benefits with HIPAA guidelines.
• Performs cashier duties, e.g., receipts of payments and issuance of receipts. Balance the cashier drawer daily.
• Assists with preparation of advance deposit memoranda and recommended account write-offs.
• Prints claims daily.
• Operates various office equipment.
• Contacts patients, doctors offices or others for information necessary to properly complete insurance or other type billings (insurance, Medicare, Workers Comp., PEIA, Blue Cross, Medicaid, etc.).
• May pull patient charts for appointments and/or admissions, assemble patient discharges, and files charts appropriately in the Medical Records department.
• Checks daily reports to determine that appropriate charges have been made.
• Maintains patient accounts on the STAR System.
• Operates computer systems (STAR, Claims Administrator, Laser Arc, Meda), navigate internet web sites for insurance, provide spreadsheet reports, provide correspondence electronically.
• Attend workshops pertaining to position to stay abreast of constant changes (V-Tel, conference calls, etc.).
• Performs other related duties as assigned.

Must possess physical abilities to endure sitting, standing, walking, bending, lifting, carrying, pushing and pulling; exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical Demand requirements are in excess of those for Sedentary Work.

• High School Diploma or GED Equivalent.
• Must operate routine office machines, including but not limited to postage meter, typewriter, display terminal and terminal printing, adding machine and fax machine.
• One year experience in an office or one year business school education desired.
• Must be computer literate in Word and Excel.
• Must be able to type 60 words per minute accurately.
• Past experience in dealing with public is desired.
• Three (3) to six (6) months on-the-job training is required to attain proficiency of performance of assigned duties and responsibilities.

Appalachian Regional Healthcare