Environmental Services​/Custodial Operations Manager

Environmental Services / Custodial Operations Manager 3

Sodexo is seeking an Environmental Services Operations Manager 3 for Appalachian Regional Healthcare System (ARH). ARH is a not‑for‑profit health system that operates 14 hospitals and is the largest provider of care, the single largest employer in southeastern Kentucky, and the third‑largest private employer in southern West Virginia. This position will require travel to support ARH’s Environmental Services teams throughout the system as needed and flexibility for shifts, locations, weekends and holidays.

Requirements include supervisory/management experience, strong verbal, written, and computer skills, and technical knowledge in Environmental Services. The ideal candidate will help drive patient satisfaction, implement and maintain the SMS, and fill management vacancies.

• Great organizational and time‑management skills and a strong understanding of customer service.
• Prior experience in hospitality service is ideal to support healthcare departments.
• Experience supervising a diverse employee population while delivering excellent customer service.

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well‑being.

• Drive client and patient satisfaction scores.
• Provide a clean and safe environment for patients, visitors, and staff and work closely with the Infection Control department.
• Collaborate with the Environment of Care Committee and the Infection Prevention Director.
• Effectively manage the Unit Operating System.
• Support a diverse and inclusive workforce.

Compensation is fair and equitable, partially determined by a candidate’s education level or years of relevant experience. Salary offers are based on specific criteria such as experience, skills, education, and training. Sodexo provides a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Experience leading and managing a team; a leader who develops and motivates a team to exceed client and customer service expectations and the technical execution of a healthcare housekeeping system.
• Experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred.
• Strong leadership skills and the ability to work independently to drive program compliance and reach project target dates.
• Ability to analyze data, present, and communicate effectively at all organizational levels related to training, committee leadership, and change management.
• Experience effectively managing projects within agreed timelines.
• Results‑ and safety‑driven attitude.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees worldwide.

We value and embrace diversity and inclusion as core values, fostering an environment where all employees are respected.

• Minimum education:
  
  Bachelor’s degree or equivalent experience.
• Minimum management experience: 3 years.
• Minimum functional experience: 3 years in Housekeeping, Environmental or Custodial Services.

• Seniority level:
  Not applicable.
• Employment type:
  
  Full‑time.
• Job function:
  Management and Manufacturing.
• Industries:
  Facilities Services, Hospitals and Health Care, and Hospitality.