Event Manager

Description About Appellation

Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place—all designed to celebrate its destinations’ culture, community, and craftsmanship.

Developed by visionary co‑founders Charlie Palmer, one of America’s best‑known, award‑winning chefs and pioneer in the American hotel‑restaurant model, and Christopher Hunsberger, a 30‑year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. Join Appellation as its first hotels and resorts take root in 2025.

The Event Manager is responsible for the successful planning, coordination, and on‑site execution of assigned events, ensuring a seamless guest experience from contract handoff through event conclusion. This role serves as the primary liaison between the client and internal hotel departments, translating event vision into operational excellence while protecting the hotel’s financial and brand standards.

Key Responsibilities Event Planning & Client Experience

• Serve as the primary contact for assigned events from post-contract to departure
• Lead planning calls, site visits, and menu tastings as required
• Develop and manage detailed Banquet Event Orders (BEOs), timelines, and event resumes
• Ensure all client expectations, preferences, and special requests are clearly documented and executed

Operational Coordination

• Partner closely with Banquets, Culinary, Beverage, AV, Front Office, Housekeeping, Spa, and Engineering teams
• Conduct pre‑event meetings and daily event briefings as needed
• Be present on‑site during events to manage execution, troubleshoot issues, and ensure service standards are met
• Manage load‑ins, load‑outs, and room flips efficiently

Financial & Contractual Oversight

• Review contracts for accuracy and compliance with hotel policies
• Manage billing, deposits, guarantees, attrition, and final invoices
• Identify and communicate opportunities for upsell while protecting event profitability
• Ensure events operate within contracted terms and approved budgets

Systems & Documentation

• Maintain accurate records in event management systems (e.g., Delphi, Amadeus, Social Tables, Tripleseat)
• Ensure timely distribution of BEOs and event updates to all departments
• Track post‑event feedback and follow up on outstanding items

Brand & Standards

• Uphold hotel brand standards and service culture at all times
• Ensure events align with the property’s positioning, aesthetic, and guest experience expectations
• Represent the hotel professionally with clients, partners, and vendors

Requirements REQUIRED

• 2–5 years of event management or catering experience in a hotel or luxury hospitality environment
• Strong understanding of banquet operations, food & beverage service, and event logistics
• Exceptional organizational, communication, and problem‑solving skills
• Ability to manage multiple events simultaneously in a fast‑paced environment
• Proficiency in event management and CRM systems
• Flexible schedule including evenings, weekends, and holidays

Preferred

• Experience in a luxury or lifestyle hotel setting
• Knowledge of AV requirements and vendor coordination
• Familiarity with revenue management concepts, attrition, and group contracts

Core Competencies

• Client‑first mindset
• Operational precision
• Financial awareness
• Cross‑departmental collaboration
• Calm under pressure
• Detail‑oriented execution

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 25 pounds
• Ability to work on‑site during events

Equal Opportunity Employer

Appellation Hotels is an equal opportunity employer. We provide equal employment opportunities to all applicants regardless of race, color, national original, ancestry, sex, age, religion, sexual orientation, gender identity, marital or family status, disability, veteran status, genetic information or any other status considered unlawful by federal, state, or local laws.

Job Type: Full-time Salary Position, On-site Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

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