Hotel Assistant Manager

Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place—all designed to celebrate its destinations’ culture, community, and craftsmanship.

Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. Join Appellation as its first hotels and resorts take root in 2025.

Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place—all designed to celebrate its destinations’ culture, community, and craftsmanship.

Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. Join Appellation as its first hotels and resorts take root in 2025.

The Hotel Assistant Manager at Appellation Healdsburg is the leader and champion of the arrival and departure experience, being the ambassador of the property’s initial and lasting impression. This is an extraordinary opportunity to lead the front of house at one of Healdsburg's most distinguished properties, crafting innovative experiences and delivering memorable experiences that reflect the region’s genuine hospitality.

As Hotel Assistant Manager, you will play a leading role in developing, executing, and consistently evolving the arrival, departure, in-house and concierge programming alongside the Front Office Manager. You will directly oversee the hotel’s front of house team each shift and be accountable for the front desk, concierge, guest services (bell), and valet (operated by a third party). Responsibilities include being actively involved and monitor policies and procedures regarding arrival and departure process, curating memorable interactions, training and development of staff, planning purchase of collateral and supplies, supervising and mentoring front office staff (agents, concierge, bell, and valet), monitoring and managing labor, and ensuring the highest level of service standards in all interactions (digital and in person).

• Assist in ensuring exceptional guest service standards are maintained at all times, handling VIP arrivals, departures, and special requests when directed.
• Support the resolution of guest complaints and escalated issues promptly and professionally while helping maintain relationships with repeat guests and loyalty program members.
• Assist and supervise daily front office operations including reservations, check-in/out, guest services, and coordinate with housekeeping for room readiness and guest preferences.
• Monitor front office operations for efficiency and luxury service standards, ensuring proper greeting, check-in, and check-out procedures are followed during assigned shifts.
• Assist in managing room inventory, rates, and availability optimization while supporting pricing strategies and upselling opportunities.
• Support the recruitment, hiring, training, and coaching of front office staff including front desk agents, concierge, and…