Receptionist​/Administrator

CRH offers a wide range of exciting and rewarding opportunities for people who are passionate about providing exceptional patient care.

With more than 350 different careers on offer there is a job for you no matter what your interests, skills, or qualifications.

An opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic part-time Receptionist/Administrator to work within in our busy medical practice based at our Heanor Practice.

• 1 x 23 hours Receptionist

The successful candidate should have:

• GCSE in Maths & English grade C or above.
• Basic IT skills.
• Experience of working with the public, preferably in a reception environment.
• Understand basic office procedures with some knowledge of Systm One.

• Ensuring reception is manned at all times
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional,
• All reception administration is processed in a timely manner
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with Practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
• Clearing and re-stock consulting rooms as required.
• Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning.
• Monitoring of stationery and other supplies.
• Dealing with clinical waste (including removal to designated area
• Keeping the reception /office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we’re on a mission to improve our community’s health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you’ll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included.

You’ll have an equal say in how we look after you through access to our annual staff survey.

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.

Please see the attached job description for a full breakdown of the duties and responsibilities.

• GCSE in Maths & English Grade C or above
• ECDL or equivalent
• NVQ or equivalent in Customer Care
• Formal training in a public facing environment
• Knowledge of GP computer systems, preferably Systm One

• Working with the public.
• Understanding of back office functions
• Telephone call handling experience
• Understanding of patient confidentiality and iGPR

• Good team working skills
• Ability to work independently following verbal or written instructions
• Understanding of Subject Access Requests and other types of from patients and / or outside agencies.
• Understanding of referral process for patients from primary to secondary care.
• Understanding the issues around safeguarding and patient confidentiality
• GDPR knowledge
• Knowledge of searches within Systm One .
• Ability to action team tasks.
• Knowledge of appointment process.
• Use of SMS systems.
• Use of admin email.

• Adaptable to change.
• Friendly but professional approach.
• Good time management.
• A willingness to strive for excellence and train in all aspects of the team
• Flexible approach to cross site working.

Flexible Working

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