Italian Call Handler

Thorn Baker Industrial Recruitment are currently recruiting for an Italian Call Handler to work for a successful client of ours in the Heanor area of Derbyshire.

About the role:

Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles.

Highlights and Benefits:

£26,000 - £28,000 per annum
Monday - Friday 8:00am - 16:30pm
32 days holiday per year (including bank holidays).
Access to a fully equipped company gym
Full on-the-job training, with continuous development throughout your career
Excellent long-term career progression
Free takeaway meal every Friday

Roles and responsibilities:

To ensure the efficient handling of inbound and outbound calls in a timely manner.
To Identify opportunities to upsell products and services for successful sales opportunities
Handle Live chat online enquiries
To ensure accurate information is provided over the phone and in person where necessary.
To update customer records and internal Database as and when required
To create invoices, proformas and credit notes
To create outbound and inbound courier labels
Communicate effectively with internal technical departments.
Be an effective go-between for customers and internal technical staff
The successful Call Handler will:

Have extensive experience within a call centre
Be fluent Italian speaking
Be computer literate
Be able to work calmly under pressure
Be comfortable working in a fast-paced environment and be capable of multitasking
Must have excellent customer service background

How to Apply:

Apply now with your CV! Successful candidates can typically expect to start within a week.

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