Call Handler - Italian speaking

Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles. Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.

You will be required to perform the following tasks:

To ensure the efficient handling of inbound and outbound calls in a timely manner.

To Identify opportunities to upsell products and services for successful sales opportunities

Handle Live chat online enquiries

To ensure accurate information is provided over the phone and in person where necessary.

To update customer records and internal Database as and when required

To create invoices, proformas and credit notes

To create outbound and inbound courier labels

Communicate effectively with internal technical departments.

Be an effective go-between for customers and internal technical staff

The successful Call Handler will:

Have extensive experience within a call centre

Be fluent Italian speaking

Be computer literate

Be able to work calmly under pressure

Be comfortable working in a fast-paced environment and be capable of multitasking

Must have excellent customer service background

In return, the successful candidates will receive:

Full on the job training, constantly, throughout you career here at ECU Testing ltd.

32 days holiday per year, inclusive of bank holidays.

Free work uniform and PPE.

Free takeaway meal every Friday, named ‘FAT FRIDAY’ by all the staff. Access to a fully equipped company gym.

Birthday Gifts.

Christmas party, fully paid for by the Managing director.

Annual team building days.

Excellent in-house career development opportunities.

If you are interested in this role, please apply online today