Diagnostic Support Technician

Senior Diagnostic Support Technician Automotive Electronics
Location: Heanor, Derbyshire
Salary: £40,000 £ 45,000
Contract: Permanent

We re working with a specialist automotive electronics business based in Heanor, Derbyshire, supporting trade garages and workshops across the UK. They are looking to recruit a Senior Diagnostic Support Technician to join their technical support team, providing expert-level remote diagnostics and fault-finding assistance.

This role is ideal for an experienced Master Technician or Diagnostic Technician looking to move off the tools, or for someone already working in a technical support, helpline, or remote diagnostics environment.

The Role
This is a phone-based technical role focused on remote diagnosis and problem solving. You ll use your in-depth automotive knowledge to identify root causes of complex vehicle faults and guide workshops towards effective repair solutions. You ll work closely with internal engineering and technical teams to ensure a high standard of support is delivered on every case.

Key Responsibilities

• Provide expert remote technical support to trade garages and workshop technicians
• Diagnose complex vehicle faults using structured questioning and technical reasoning
• Interpret fault codes, live data and diagnostic reports to identify root causes
• Collaborate with internal technical and engineering teams to resolve issues efficiently
• Maintain accurate records of diagnostic cases and technical findings
• Communicate clearly, confidently and professionally with customers

Knowledge, Skills & Experience

• Minimum of 5 years experience within the automotive industry
• Background as a Diagnostic Technician, Technical Support Specialist, Technical Helpline Advisor, Field Technical Expert or Warranty Diagnostics professional
• Strong understanding of modern vehicle electronics, ECUs and fault-finding techniques
• Excellent analytical and problem-solving skills
• Confident communicator with a customer-focused mindset
• Comfortable working in a phone-based, team-oriented technical environment
• Passion for helping others resolve complex technical issues

Why apply?

• Salary of £40,000 £ 45,000
• Opportunity to move into a senior technical support role away from the tools
• Full training and ongoing technical development
• Strong long-term career progression within a growing technical function
• Competitive holiday allowance
• Supportive, team-focused working environment with additional wellbeing and social benefits

For more information or to apply, contact:
Lewis Phillips
(phone number removed)
(url removed)