Master Dianostic Support Technician

Thorn Baker Industrial Recruitment are currently recruiting for a Master Diagnostic Support Technician to work for a successful client of ours in the Heanor area of Derbyshire.

About the role:

You’ll use your diagnostic experience and technical understanding to identify root causes of faults and guide workshops toward effective repair solutions.

This is a phone-based role focused on remote diagnosis and technical problem-solving. You’ll liaise closely with our engineering and workshop teams to ensure every case is handled accurately and efficiently

Highlights and Benefits:

£40,000 - £45,000 per annum
Monday - Friday 9:00am – 17:30pm
32 days holiday per year (including bank holidays).
Access to a fully equipped company gym
Free uniform and PPE
Excellent long-term career progression within a growing technical support division.
Free takeaway meal every Friday

Key Responsibilities

Provide professional remote technical support to trade garages and workshop technicians.
Diagnose complex vehicle faults using structured questioning, data interpretation, and technical reasoning.
Interpret fault codes, live data, and diagnostic reports to pinpoint root causes.
Collaborate with internal technical departments to resolve customer issues efficiently.
Maintain accurate records of support cases and technical findings.
Essential

Master Technician / Diagnostic Technician
Technical Support Specialist / Technical Helpline Advisor
5+ Years of experience in the automative industry
Comfortable working in a phone-based, team-oriented technical environment
Excellent understanding of modern vehicle electronics, fault-finding, and ECU systems.
Are you an experienced automotive diagnostics professional looking to apply your expertise in a technical support environment? Whether you’re a Master Technician ready to move off the tools, or you already work in a remote diagnostic or technical support role, this is an excellent opportunity to join a specialist team solving complex automotive faults every day.

Click APPLY NOW and submit a copy of your CV for review

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