Quality Systems Manager

Are you passionate about food safety, quality, and building strong customer relationships? Our Matthew Walker puddings site in Heanor is recruiting a Quality Systems Manager – a pivotal, customer-facing role responsible for championing, maintaining, and continuously improving our Quality Management System (QMS). This is an exciting opportunity to influence site-wide standards, ensure compliance with customer and industry requirements, and play a key role in strengthening customer confidence in our products and processes.

• Champion cross-functional collaboration to embed food safety and quality as shared responsibilities across the site.
• Lead a joined-up approach to food safety and quality across Quality Systems, Quality Assurance, and Operations.
• Coach and develop the Quality Systems Coordinator, setting clear objectives and supporting training needs.
• Act as deputy for the Technical Manager when required.

• Maintain and evolve the Quality Management System in line with industry standards, customer requirements, and technical advancements.
• Ensure full factory compliance with customer policies, Codes of Practice, and BRC standards.
• Manage the internal audit programme to meet BRC and private-label customer requirements.

• Measure, trend, and report performance against internal and customer KPIs.
• Drive ownership and follow-through on all KPI-related actions.

• Support the Site Technical Manager during customer visits and technical audits to ensure successful outcomes.
• Lead day-to-day BRC and retailer audit management, ensuring timely and effective close-out of non-conformances.
• Ensure customer complaints and queries are handled promptly and effectively.
• Maintain strong communication and collaboration with commercial teams, ensuring all requests are managed efficiently.
• Manage the external audit programme.
• Undertake any additional duties as directed by the Technical Manager and deputise in their absence.