Automotive Sales Advisor

New Opportunity - Automotive Sales Advisor

Our client in Heanor, are looking for an experienced automotive professional to join their team. You will be key in speaking with customers and providing technical advice as the new Automotive Sales Advisor.

This role would be perfect for someone from a parts sales environment or for a former workshop technician looking to transition into a customer service-based role.

• Handle inbound and outbound customer calls efficiently and professionally
• Identify opportunities to upsell additional products and services
• Manage and respond to live chat enquiries
• Provide clear and accurate information to customers
• Maintain and update customer records and internal databases
• Process invoices, credit notes, and proformas
• Generate courier labels for incoming and outgoing shipments
• Liaise effectively with technical teams and act as a point of contact between departments and customers

• Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
• A strong understanding of vehicle components, systems, and fault symptoms.
• Proven ability to communicate technical information clearly to customers.
• Experience in customer-facing or telephone-based roles preferred.

• Comprehensive on-the-job training with ongoing support and development
• 32 days of annual leave (including bank holidays)
• Monthly sales bonus scheme
• Free uniform and PPE
• Weekly Friday team lunch
• Access to an on-site gym
• Birthday gifts and festive celebrations
• Fully funded team-building events
• Clear in-house progression opportunities

• Salary for this position is around £30,000
• Hours are 9am - 5:30pm (37.25 hours a week)