Pet Groomer & Salon Trainer

Pet Groomer & Salon Trainer

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Pet Smart does Anything for Pets – JOIN OUR TEAM!

About Life at Pet Smart:
At Pet Smart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.

• Paid Weekly
• Health & Wellness Benefits
• 401k Plan with company match
• Paid Time off for full‑time associates
• Associate discounts
• Tuition Assistance
• Career pathing
• Development opportunities

Pet Smart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high‑performing team while upholding the company’s vision, mission, values, and strategy. This role delivers professional quality services with the utmost focus on the quality and care of pets and supports the development of bathers and new stylists through the salon stylist development program.

• People Leadership
• Facilitates the associate experience and supports associate development through training, onboarding, mentoring, coaching, performance reviews, disciplinary action, and promotions.
• Develops new and existing associates through the bather and/or stylist certification process.
• Identifies candidates internally to attend academy training to become stylists.
• Delegates and validates completion of daily tasks for salon.
• Addresses and administers associate complaints and grievances.
• Recognizes and celebrates associates driving overall engagement.
• Co‑ordinates internal training and development.

• Salon and Overall Store Experience
• Provides a pet‑parent‑friendly experience and manages interactions in person, on the phone, or online.
• Greets and supports pet parents, answers questions, and recommends wellness solutions.
• Engages with pet parents at checkout to drive connection and rebooking.
• Communicates and drives pet‑parent engagement around marketing promotions.
• Utilizes salon tools, including the booking system and call logs, to make reservations and conduct appointment calls.
• Maintains store standards and promotes a culture of empowerment by ensuring compliance with policies, procedures, and the code of ethics.
• Independently performs the full menu of bathing, brushing, and grooming services, including standalone services such as nail trims, teeth brushing, and sanitary services.
• Promotes opportunities to grow salon sales to help achieve target metrics.
• Maintains operational standards including cleanliness, sanitation, and humane conditions for all pets in the grooming area.
• Immediate action and reporting for any sick or injured pet, including transport to a vet.
• Reports business trends and recommends best practices to the Experience Leader.
• Communicates and reports facility or supply needs.
• Sales services and merchandise to pet parents.
• Assists in other departments as needed.

• 2+ years grooming experience; may need to complete a technical exam.
• Full‑time availability; flexible schedule including evenings, weekends, and holidays.
• Proficiency with grooming tools, equipment, and products.
• Computer skills.
• Strong written and verbal communication skills.
• Ability to remain calm under pressure.
• Strong organizational skills and attention to detail and safety.

• No direct reports, but expected to guide and support the development of other associates.
• Provides feedback on associate performance to direct supervisor.

• Stand, walk, climb ladders, and use hands to handle, feel, hold, and write.
• Reach with hands and arms; stoop, kneel, crouch; talk and hear.
• Lift or move up to 50 pounds frequently and occasionally up to 100 pounds.
• Reasonable accommodations available for disabilities.
• Exposed to mechanical parts, a wet environment with pet hair, moderate noise levels, and live animals.

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their…