Concierge​/Front of House

About the Opportunity An exciting new Build-to-Rent development is preparing to open its doors, and we're looking for a warm, engaging, and highly capable Concierge / Front Of House to be the face of the building from day one. This is far more than a front-desk role. You'll be the first point of contact for prospective and current residents, creating a brilliant first impression while helping to build a genuine sense of community within the building.

If this pilot role is a success, there is scope for the position to become permanent as part of a growing on-site concierge team. What You'll Be Doing Front of House & Member Support Lead front of house and telephone support, managing and resolving day-to-day queries. Ensure visitors and contractors are signed in and out of the site in line with procedures.

Deliver best-in-class service to ensure resident satisfaction and retention, maintaining a high standard of customer service at all times. Building Relationships & Community Develop and maintain strong relationships with residents, ensuring a high level of customer service and satisfaction by managing and meeting expectations and service levels. Assist with the development of the resident experience through programming, initiatives, events, and administration.

Actively seek and act on resident feedback to continually improve services. Maintain systems with up-to-date customer feedback and personal preferences. Engagement & Promotion Actively engage with residents across various online platforms - responding to news feed posts, direct messages, and posting regularly on the news feed and other social media platforms. Assist with visual promotion of upcoming programming, events, and community-led initiatives.

Support the promotion of the wider rental offering to prospective residents, giving them the confidence and excitement to want to call the building home. Team & Reporting Be proactive in informing the management team of any problems or situations arising. What We're Looking For A genuinely bubbly, personable character who enjoys talking to people and building rapport. Strong customer service skills - someone comfortable engaging confidently with walk-ins, residents, and prospective renters alike.

Excellent communication skills, both face-to-face and over the phone. A natural, informal flair for sales - someone who can enthuse people about the building and lifestyle on offer, without a hard-sell approach. Previous experience in Build-to-Rent, hospitality, luxury retail, luxury sales, or high-end customer service is highly desirable. Comfortable using social media and online community platforms. Flexible and reliable, with the ability to support evenings/weekends as needed.

A proactive, can-do attitude - someone who takes ownership rather than waiting to be told.