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Customer Success Advisor
Job in
Hebburn, Tyne and Wear, NE31, England, UK
Listed on 2026-09-25
Listing for:
Pardoe Wray
Full Time
position Listed on 2026-09-25
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
This is a customer-focused role sitting alongside the Service Desk, ideal for someone who understands how an IT support/MSP environment operates but whose strengths are communication, organisation and customer care.
The Role
* Taking client calls and managing general queries
* Monitoring, dispatching and following up support tickets
* Keeping customers updated on outstanding issues
* Proactively contacting clients for feedback and service follow-ups
* Supporting new client onboarding
* Delivering customer portal demos
* Working closely with the technical Service Desk team
What We’re Looking For
You’ll ideally have experience within an IT MSP or Service Desk environment, with a basic technical understanding and excellent customer service skills.
You’ll be confident speaking with clients, proactive in your approach and comfortable managing multiple queries and tickets at once.
A great opportunity for someone looking to move away from purely technical support and into a more client-focused Customer Success role
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