Digital Platforms Engineer​/Marketing Specialist

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We are looking for a practical, curious and hands-on Digital Platforms Engineer / Web & CRM Specialist who enjoys solving problems and is happy to get stuck in.

This is a varied role covering websites, Word Press, hosting, Hub Spot, SEO, digital marketing and internal platform improvements. You will not necessarily have experience in every area listed, and we are not looking for someone who ticks every box.

We are looking for someone with strong experience in some of these areas, a solid technical mindset and the confidence to learn the rest.

You will be comfortable investigating problems, taking ownership and seeing work through to completion. You should enjoy improving systems, figuring out how things work and finding practical solutions rather than waiting for someone else to provide the answer.

If you have a strong web or digital-platform background, enjoy working across different technologies and think the role sounds like a good fit, we would like to hear from you even if you do not meet every requirement listed below.

You will build, maintain and improve Word Press websites, create and update pages using Elementor and similar tools, implement design changes and new functionality, and ensure websites work well across desktop, tablet and mobile. You will also diagnose and resolve Word Press, plugin, theme, hosting, performance and compatibility issues, support website migrations, work confidently with HTML and CSS, and carry out appropriate testing before changes are released.

ITC operates its own website maintenance platform. You will progressively take technical ownership of the platform, learning how it works, managing and improving it, onboarding websites, maintaining configuration, troubleshooting issues and developing improvements, tooling and automation. You will also create clear operating procedures for Service Desk engineers and identify opportunities to make website maintenance more efficient and scalable.

You will maintain and configure Hub Spot CRM environments, build and maintain Hub Spot CMS pages, create and manage forms, lists and properties, support workflows and automations, create dashboards and reports, and help with user issues, onboarding and training. You will support CRM data quality and understand how Hub Spot connects with websites and other business systems, recognising when specialist Hub Spot, Rev Ops or integration expertise is required.

You will carry out technical SEO improvements, use Google Search Console to investigate website issues, resolve indexing problems, maintain schema markup, manage redirects, optimise page titles and meta descriptions, and create or improve landing pages. You will support internal SEO activity, marketing campaigns, conversion improvements and the wider team’s work to improve website performance and lead generation.

You will understand how websites, CRM platforms and other business systems interact, working with APIs, webhooks and integrations where required. You will identify opportunities to reduce repetitive manual work, improve internal tools and processes, troubleshoot data flows between platforms and document systems clearly so knowledge is not dependent on individual team members.

You will communicate directly with clients about website, Hub Spot and digital projects, gather and clarify requirements, translate requests into clear actions, explain technical issues in straightforward language and provide clear project and support updates.…