Customer Service Representative - Part Time Patient Registration

Customer Service Representative – Part Time Patient Registration at R1 RCM

Intermountain Heber Valley Hospital

PRN – part time, work as needed. Shifts range between 8–12 hours.

R1 RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We harness a deep expertise of a global workforce of revenue cycle professionals and an advanced technology platform, including sophisticated analytics, AI, intelligent automation and workflow orchestration.

As a Customer Service Representative you’ll help patients check into the hospital. It’s fast-paced at times, and you’ll be the person patients rely on to answer questions during registration. You’ll build trust by collecting information accurately and quickly, listening with compassion, and addressing fears, concerns and questions.

• Work across multiple screens to collect patient and insurance details, typing as quickly as patients can talk.
• Assist patients who may be very ill or worried, listening carefully to ease their anxiety and building rapport in real time.
• Work quickly and expect the unexpected in a fast‑paced environment, helping patients complete registration while collecting variable health‑plan information.
• Collaborate with clinicians who may interrupt registration for emergent clinical care, maintaining efficient workflow.
• Demonstrate confidence as a multi‑tasker, a quick study of technology, typing accuracy, and phone answer skills.
• Ready to see illness and injuries in a hospital/lab environment, and prepared for vaccinations, drug testing and background checks prior to hire.

• High School Diploma or GED.
• Excellent customer service experience.
• Up to date on all vaccinations, pass a drug test and pass a background check prior to hire.

Competitive benefits package, opportunities for learning and career advancement, and a culture that values collaboration, innovation and community impact.

R1 RCM Inc. (“the Company”) is dedicated to equal employment opportunity. The Company’s employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, public assistance status, veteran status or any other characteristic protected by federal, state or local law.

The Company is dedicated to providing a workplace free from harassment based on any protected category. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709. CA PRIVACY NOTICE:
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