Retail Banker - Heber Springs, AR

Position: FT Retail Banker - Heber Springs, AR - Job

Title

FT Retail Banker

Location

Heber Springs, AR

Employment Type

Full-Time

Job Function

Finance and Sales

Industry

Banking

Summary

First Security Bank is seeking a professional, energetic, and team‑oriented Retail Banker to join our team. If you are passionate about serving our Arkansas community and thrive in a dynamic environment, we invite you to apply.

Prerequisites for Application

Please note that we do not accept resumes
. Applicants must complete our formal application via the “Apply Now” link and include work history on that application. Data from resumes cannot be downloaded into the application.

Qualifications | Education | Experience | Skills

• High school diploma or GED.
• 1–2 years of post‑secondary education and/or experience in cash handling, customer service, banking, or a related field.
• Starting as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.
• Proficiency with Outlook, Word, typing, 10‑key, and internet usage.
• Willingness to demonstrate Core 5 values with customers and coworkers.

Hours of Availability

Regularly scheduled hours per week: 40+ hours.

Monday‑Friday: 7:45 am – 5:30 pm
Saturday: 9:00 am – 12:00 pm (typically one per month)
Extended working hours may be required.

Essential Duties and Responsibilities

• Process deposits, withdrawals, cash advances, issue cashier’s checks, and cash checks, ensuring proper identification and compliance with retail policies.
• Verify customer transactions and supporting documentation.
• Count and balance cash using the retail platform; buy/sell currency from the vault, manage cash drawer limits, and scan proof of work.
• Receive mortgage, consumer, and other loan payments.
• Promote bank services and products following cross‑selling procedures or directing clients to appropriate personnel.
• Adhere to opening and closing procedures, security measures, and vault procedures.
• Maintain currency and coin supply, perform manual count, verify, and strap currency.
• Assist with night, mail, and ATM deposits.
• Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) reports as needed; inform the Bank Secrecy Act Officer of suspicious activity.
• Notify managers of department activities and resolve outages or discrepancies.
• Assist internal customers and executive management as requested.
• Complete special requests (e.g., redeem U.S. Savings Bonds, close accounts, replace foreign currencies, safe‑deposit box procedures).
• Balance ATM and main vault as needed.
• Provide quality service by answering questions, handling telephone inquiries, and assisting other retail staff with unusual transactions.
• Identify fraudulent transactions and collaborate with management.
• Obtain training and become proficient in wire transfers.
• Maintain strict privacy regarding customer account information.
• Operate computer software, telephone, scanner, and copier; expected to become proficient with internal bank software.
• Hold a valid driver’s license and reliable transportation; work on‑site at assigned location; willingness to extend hours when necessary.
• Attend various retail training classes as assigned.
• Additional duties and/or work location may be assigned by management.

Upon Successful Training of Duties

• Develop specialized Retail Banking Specialist skills, including consumer and business customer profiling.
• Process debit cards and handle dispute resolution.
• Assist customers with account maintenance issues, address changes, and reconciliation.
• Open and close accounts.
• Update identification documents.

Supervisory Responsibilities

No supervisory responsibilities.

Soft Skills

Foster a culture of ethical conduct, critical thinking, problem solving, engagement, teamwork, and exceptional service. Establish positive work relationships built on honest feedback and trust.

Physical Demands

Visual acuity for reading printed materials and screens; ability to identify customers at drive‑through windows or camera; ability to converse in person and over the phone. Adequate mobility for office setting and hand dexterity to operate keyboard and office equipment. May lift coins and currency up to 50 lb.

Mental Demands

Maintain attention to detail and complete work accurately…