Client Service Leader – Captives

Company:

Marsh

Marsh is seeking candidates for our Client Service Leader position based in the US.

Marsh Captive Solutions is transforming our workplace into a vibrant environment focused on transparency, empowerment, and professional growth. We prioritize open communication and structured leadership development, utilizing proprietary tools like our cutting‑edge AI and accounting systems to enhance collaboration, efficiency, and employee satisfaction.

Join us in building a workplace that champions your well‑being and career advancement.

The Client Service Leader will play a critical role in supporting the Deputy Regional Leader and translating Leadership’s vision and strategy into actionable steps for the teams they directly manage. This position will serve as a key partner to the Deputy and Regional Leader’s, providing direct leadership, guidance, and support to client teams. The Client Service Leader will also have a position within the Leadership Team, actively working to create and execute strategic initiatives.

• Manage a team consisting of Deputy Team Leaders, Client Team Leaders, Account Managers and Account Administrators. Providing strong leadership to Deputy Team Leaders, fostering a high‑performance culture and ensuring effective collaboration.
• Deliver and help manage the execution of initiatives, setting clear goals, and providing guidance and support to Deputy Team leaders.
• Collaborate with the Deputy and Regional Leaders to establish a cohesive team, ensuring teams under their direction are aligned, motivated, and performing at their best to achieve the organization’s goals.
• Take a proactive approach to managing client relationships, working closely with the Client Team Leaders to ensure client satisfaction and retention.
• Develop and implement strategies to enhance client engagement, drive revenue growth, and maintain strong client relationships.
• Act as a point of escalation for any client‑related issues or concerns, ensuring timely resolution and/or further escalation to the Deputy and Regional Leaders.
• Drive operational efficiency, streamlining processes and optimizing resource allocation.
• Implement best practices and leverage optimal utilization of resources, including technology to enhance productivity and work with COG effectively to deliver high‑quality services to clients.
• Support and oversee the successful execution of change initiatives, ensuring colleagues understand the “why” and the “how” of the change and allowing a smooth transition and effective adoption of new processes and systems.
• Communicate change objectives, vision, and benefits, fostering a positive attitude towards change and addressing concerns and resistance from team members.
• Foster a positive and inclusive work environment, promoting colleague engagement, motivation, and professional development. Hold Deputy Team Leaders accountable for maintaining and increasing engagement within their teams.
• Help develop and implement effective internal communication strategies to foster a sense of connection and consistent messaging within the region. Facilitate communication channels to promote information sharing, updates, and alignment.

• Bachelor’s degree in insurance, accounting, or related field.
• A minimum of 5 years of recent captive, finance, accounting, audit or insurance experience
• Experience in leading teams

• An internationally recognized professional accounting designation, such as a CPA, CA, ACCA or ACA.
• Prior captive management with knowledge of local regulations and procedures, with a commitment to continuous learning.
• The ability to provide training to Client Service Accountants and Client Service Managers, fostering a culture of empowerment and professional growth
• Familiarity with captive insurance policy structures with technical ability to discuss regulatory updates with clients

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for…