Account Manager M​/F

Job Title

The principal duties will include, but not be limited to:

• Management of assigned existing customers within an assigned industry vertical
• Expansion of existing customer relations, identification of cross- and upselling potential
• Management of the entire sales process from needs analysis to contract closure
• Collaborate closely with Project Management, Engineering, and Service teams to ensure customer success while identifying and driving opportunities to grow service sales, with a focus on retrofits, relocations, and consulting services, and other aftermarket solutions
• Development of offers for customers with target to receive PO. Focus on price setting, negotiation with customer and coverage of legal and commercial factors. Coordination with Applications Engineer
• Negotiation of change orders in cooperation with Project Managers
• Maintain deep understanding of customer manufacturing strategies, automation maturity, and competitive landscape
• Act as the voice of the customer internally, escalating risks and opportunities early
• Build and execute multi-year account plans (APs) aligned with customer roadmaps, capital investment cycles, and HAHN capabilities
• Drive qualified funnel creation within the existing account base Taking ownership of leads from respective accounts
• Structured needs clarification, technical coordination, and quote creation
• Ensuring fast response times and professional initial contact
• Depending on seniority, the Account Manager handles the following activities:
  Responsibility for defined strategic target customers (Target Accounts);
  Development of individual account strategies (Stakeholder Analysis, Value Proposition);
  Proactive market development and systematic relationship building;
  Coordination of internal resources (Pre-Sales, Technical, Management)
• Maintenance and development of the account and opportunity pipeline in CRM
• Creation of revenue forecasts and sales reports
• Contribution to market and competitive analyses within the region
• Drive leads and opportunities through L2Q process and quotation desk
• Travel required, including overnight travel – potentially domestic and international

Education:

Bachelor's degree with emphasis in Engineering, Business, Marketing, or a related field, or an equivalent combination of education and experience

Experience:

3+ years of experience in account management, technical sales, business development, or customer relationship management, preferably in automation, industrial equipment, capital equipment, or manufacturing

Additional skills:

• Proven ability to grow existing customer accounts by identifying cross-selling, upselling, and service opportunities while consistently meeting or exceeding sales targets and fostering an atmosphere of trust, integrity, fairness, technical competency, and a sense of urgency
• Strong understanding of customer technical challenges, complex technical sales processes, including needs analysis, solution development, proposal creation, pricing, contract negotiation, and closing
• Ability to build and maintain trusted and collaborative relationships with customers, executive decision-makers, technical stakeholders, and cross-functional internal teams
• Strong business acumen with the ability to understand customer manufacturing processes, automation strategies, and capital investment plans
• Excellent written and verbal communication, presentation, negotiation, and interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences
• Strong organizational and project management skills with the ability to manage multiple customer opportunities simultaneously
• Proficiency with CRM systems, Microsoft Office Suite, and sales forecasting tools, with a commitment to maintaining accurate customer…