Services Coordinator

Engineering Assistant

The Energy Cooperative, headquartered in Newark, Ohio, serves over 72,000 electric, natural gas and propane members throughout east-central Ohio. As a non-profit cooperative, we are member-owned and controlled by the members we serve. We are committed to serving our members safe, high quality energy services at a reasonable price. We believe in our employees and strive to provide fair, honest and equal treatment with a commitment to training, education, and opportunity for advancement in a safe and secure environment.

At The Energy Cooperative, we take pride in offering competitive benefits and want our employees to have what they need to be their best.

Here's a glimpse of the programs we offer our employees:

• Medical, Dental, and Vision Insurance
• Life and Accidental Death & Dismemberment Insurance
• Supplemental Life Insurance Programs for Employee, Spouse and Children
• Disability Insurance
• Flexible Spending Account (FSA)
• Paid Time-Off (PTO)
• Paid Holidays
• Traditional 401(k) and Roth 401(k)
• Retirement Pension Plan
• Education Assistance
• Employee Assistance Program

We are currently looking to fill the position of Engineering Assistant at our Hebron, OH Service Center. This administrative position is directed by the Director of Engineering, Gas. It coordinates various engineering functions and provides overall administrative support to the department. An individual in this position must maintain a high level of organization and provide superior member service. It works closely with other parties to ensure workflow processes are executed smoothly and timely to meet members' needs and expectations.

Nature and Scope of Position (Essential Duties and Responsibilities):

• Support and incorporate the Cooperative's Mission, Vision, and Values in personal and professional behavior and decisions.
• Comply with Cooperative policies, procedures, goals, and objectives and meet attendance and punctuality guidelines.
• Understand, observe, and enforce cooperative safety and security procedures and report potentially unsafe conditions to the department supervisor and/or safety department personnel.
• Thoroughly understand the processes involved in establishing, upgrading, or relocating utility service with the cooperative. This position serves as the liaison between engineering and operations and advocates for the members to ensure their expectations are met throughout the process.
• Responsible for all aspects of the new, relocated, and upgraded service process and provides status updates to members and engineering/operations staff. Maintain a high level of accuracy and organization throughout the entire workflow process. Enter new account information into the appropriate Customer Information System (CIS) database.
• Provide general administrative support to the Engineering Department. Collaborate with other departments to coordinate and support interdepartmental processes and workflow activities.
• Track taps, new meter installations, integrity management, OQ, and other data to provide monthly and yearly reports.
• Request, collect, and file (paper and/or electronic) documents such as easements, permits, inspections, applications, DIMP material forms, OQ documentation, etc.
• Compile and coordinate data requests for PUCO audits and various projects within the department.
• Treat others with professionalism and the highest level of exceptional customer service. Go above and beyond to assist and ensure member-consumers are kept abreast of the status of their service requests, including providing periodic updates when things change.
• Perform other related work and other duties as may be assigned.

• Experience and
  
  Education:
  
  Associate degree supplemented by solid project management or coordination experience or an equivalent combination of experience, education, and/or training. Working knowledge of construction practices and procedures. Previous experience working with the public and understanding the importance of quality customer service. Utility experience preferred. Must demonstrate proficiency in Microsoft Office Word, Excel, and the cooperative's customer information system.

• Certificates, Licenses, and Training:
  Must possess a valid driver's license and can attend meetings and/or training seminars when requested, including classes and/or training that may involve overnight stays. Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

• Language and Interpersonal
  
  Skills:
  
  Must possess excellent communication…