Sales Associate- Fishing​/Boat Sales

Job Details:

Job Location:

Hebron, OH 43025,

SUMMARY:

This position is primarily responsible for assisting customers throughout the boat-buying process, from initial contact through delivery and follow-up, while providing an exceptional customer service experience.

Core duties and responsibilities include the following. Other duties may be assigned.

• Greet and assist customers in the showroom, at boat shows, and through phone, email, and online inquiries.
• Identify customer needs and recommend boats, motors, trailers, and marine accessories that best fit their lifestyle and budget.
• Conduct product demonstrations and walkarounds of boats and marine equipment.
• Explain features, benefits, warranties, financing options, and protection plans.
• Generate and follow up on sales leads.
• Prepare purchase agreements, sales paperwork, and customer documentation accurately.
• Coordinate with the finance, service, and delivery departments to ensure a seamless customer experience.
• Schedule and participate in boat deliveries and customer orientations.
• Maintain knowledge of current inventory, manufacturer programs, and industry trends.
• Assist in maintaining showroom displays, inventory presentation, and lot organization.
• Attend sales meetings, manufacturer training, and dealership events.
• Handles all aspects of customer service (internal and external customers alike)
• Ability to handle customer and employee issues, along with communicating to management regarding issues that need to be addressed.
• Responsible for promoting a positive culture within the department/store.
• Cleans and organizes work areas
• Enforces safety, health, and security rules.
• Adhere to all company policies and procedures.
• All other duties as required by management.

Is accountable for sales and quality control.

• Analytical
  - Synthesizes complex or diverse information; collects and researches data.
• Design
  - Demonstrates attention to detail.
• Problem Solving
  - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
• Project Management
  - Communicates changes and progress; completes projects on time and within budget.
• Technical Skills
  - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

• Customer Service
  - Responds promptly to customer needs; response to requests for service and assistance; meets commitments.
• Interpersonal Skills
  - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Written Communication
  - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.
• Teamwork
  - Balances team and individual responsibilities; gives and welcomes feedback; supports everyone's efforts to succeed.

• Visionary Leadership
  - Inspires respect and trust; mobilizes others to fulfill the vision.
• Leadership
  - Exhibits confidence in self and others; inspires and motivates others to perform well.

• Business Acumen
  - Demonstrates knowledge of market and competition.
• Diversity
  - Shows respect and sensitivity for cultural differences.
• Ethics
  - Treats people with respect; keeps commitments; inspires the trust of others;…