Operations Manager

Responsibilities

• Oversee daily operations of the company through development, design, operation, and improvement of the systems that create and deliver the firms services
• Create and manage financial and resource budget
• Manage customer relations to ensure retention, customer satisfaction and long‑term relationships
• Continuous improvement system to ensure efficient, effective, and safe work practices.
• Ensure that business operations are efficient and effective, and resources are properly managed
• Recruiting, hiring, firing and retention of Operations Team
• Set comprehensive goals for performance and growth utilizing KPIs to instill a system of accountability that meets the company's culture for each team member
• Lead team to achieve maximum performance and dedication through on-going coaching, proper communication, encouragement, team member feedback, performance reviews and management system
• Communicate and instill the company's Mission, Vision and Culture so that it is inter-woven throughout the organization and infiltrates the employees actions
• Evaluate performance by analysing and interpreting data and metrics
• Design and implement business strategies to maintain and grow the company profits
• Receive and interpret daily/weekly management reports and provide details to President
• Coordination with peer leaders to plan, create strategies and execute the company business goals
• Develop and execute an annual, 90-day plan and budget

• Understanding of HDD and underground utility construction
• Working knowledge of data analysis and performance/operation metrics.
• Working knowledge of IT /Business infrastructure and Microsoft Office

• Budget-focused mind
• Proven experience in operations
• Advanced organizational skills
• Excellent written, oral and client-facing communication skills
• Outstanding organizational and leadership abilities.
• Excellent interpersonal and public speaking skills.
• Aptitude in decision making and process solving.
• Focused company growth incorporated into decision-making process.