Customer Service Advisor; Dutch and English

Overview

At Mini Med, we are looking for an independent, talented Patient Services Representative to provide customer support to people with diabetes who rely on our products. If you are a Dutch speaker, emotionally intelligent and empathetic, you may be our next support representative to join our dedicated service delivery team. You will be part of a wider, multilingual team, making this a truly global opportunity within our organization.

• Use proficient disease and therapy knowledge to support customers and deliver safe and reliable customer service, including product‑oriented technical support for Mini Med Diabetes customers.
• Apply training and coaching to keep up‑to‑date product and system knowledge, meet expected quality standards, and achieve operational targets.
• Respond to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories.
• Maintain on‑ or above‑target compliance with call‑quality standards, manage time effectively by prioritizing calls, follow‑up, and administrative tasks to achieve team and individual key performance indicators (KPI).
• Communicate effectively with customers to resolve issues and answer questions in accordance with department protocols and requirements.
• Provide support and solutions aligned with Department and Standard Operating Procedures, and coordinate the return flow for all Diabetes products for quality analysis.
• Accurately and consistently document customer feedback and completed troubleshooting.

• At least 1 year of customer service or support experience in a contact center, office, helpdesk, or relevant work environment that involved SAP and/or Microsoft Office (Word, Excel, Outlook).
• Completion of secondary school.
• Strong oral and written language skills in Dutch and English.
• Effective multi‑tasking ability, navigating between programs to access customer data and input text during calls.
• Experience in troubleshooting services in a contact center/helpdesk is preferred.

The statements above describe the general nature and level of work performed by employees assigned to this position. They are not an exhaustive list of all required responsibilities and skills.

Mini Med offers a competitive salary and flexible benefits package designed to support you at every stage of your career and life.

It is the policy of Mini Med to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Mini Med will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient‑facing field employees, eligibility for healthcare settings is considered an essential function of the job, and we expect employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.