Associate Inter Export Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

Do you get up every morning wondering what your dynamic day will bring, working with different cultures in a fast-paced environment? Do you enjoy providing the best customer experience, working in an international team with other specialists? This and more are offered in our Export, Intercompany & Specialized Services department. We are currently looking for a full-time customer-focused, proactive and accurate Associate Intercompany Export Specialist, we ensure excellent quality, swift delivery and ultimately our patients' safety and health!

The job entails close working relationships with local downstream Distribution Centers, regulatory, logistics operations, transport teams, trade compliance and our supply chain planning department. You are the first point of contact for inquiries from Distribution Centers in Middle East, Africa, Central Asia, Russia, Eastern Europe, India, APAC, China and Latin America related to their stock transfer orders from our Distribution Centers in Heerlen, Netherlands or Rolo, Italy.

You enable smooth order and shipment processes and communications for these stock transfer orders and handle all incoming e-mails to (shared) mailboxes in an efficient, compliant and effective way. You create and monitor stock transfer orders, deliveries, shipments at different stages in the process and monitor our lead-times in ERP (i.e. SAP) systems. You are responsible for aging orders and providing daily/ weekly information about the open orders, deliveries and shipments to the distribution centers.

You are responsible for service complaint follow up with detailed root cause investigation and timely resolving the complaint. You are responsible for performing root cause investigation for various issues, coordinate issues with other teams, and have attention to detail in order to resolve issues. You have recurrent conference calls with your stakeholders to discuss processes, overcome obstacles and make agreements.

You apply continuous improvement method/thinking while working on process improvements. You analyze and assess data and deviations to enable smooth process flows.

HBO work & thinking level 2+ years’ experience in export-related customer care/service, order management or logistics Fluent in English language in word and writing Customer focus and can-do mindset Excellent communication skills (verbal and written) Computer literacy (MS-Office and ERP systems) Strong sense of responsibility and high flexibility Able to prioritize in a constantly changing environment and to deal with stress Pro-Active role in communicating with all parties involved in regional processes, and identify needs Analytical, problem solving and decision-making skills Result orientation by using data, KPI’s/Metrics and making active use of tools and systems like MOS, CAP and Lean Sigma We would prefer if you had experience with Emerging Markets and/or Intercompany and was proficient in using Excel and PowerPoint.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of…