Human Rights Bureau Data Manager

Position Title

Data Manager – Civil Rights Enforcement

Empowering all Montanans through work and opportunity.

• Respect
• Integrity

It’s about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.

As the Data Manager with Montana’s Civil Rights Enforcement Agency, you will support the Bureau’s mission by ensuring accurate and timely management of critical case and program data. You will maintain and improve data and records systems, support bureau operations and procedures, and provide responsive service to staff and external stakeholders. In this role, you will research and analyze information, respond to technical and regulatory inquiries, and translate complex data into clear reports and visuals for decision-makers.

You will also collaborate closely with bureau staff to streamline processes, support efficient and compliant operations, and contribute to fair and consistent enforcement of civil rights protections across the state.

• Process Human Rights Bureau (HRB) records accurately and in a timely manner to support effective case tracking and reporting.
• Assist with HRB processes, policies, and procedures to ensure records and data practices comply with legal and agency requirements.
• Provide a high level of customer service to internal and external stakeholders by responding promptly and professionally to information and data requests.
• Research, analyze, and answer technical and regulatory inquiries, providing clear, accurate, and well‑documented responses.
• Collaborate with bureau staff on multiple processes and procedural requirements to support efficient, consistent, and compliant operations.
• Analyze and forecast information by using past and current data to predict future events or conditions that inform bureau planning and decision‑making.
• Verbally and visually communicate insights from requested data sets through reports, presentations, and data visualizations tailored to decision‑makers and other audiences.

• Analyze and Comprehend: Review and interpret basic MO, State DLI and HRB policies, EEOC guidance, HRB administrative procedures, standard HRB/EEOC forms, and database records (including EEOC’s ARC system and Excel spreadsheets) to support accurate data entry and everyday decision making.
• Customer Service: Active listening, asking clarifying questions, and providing clear, courteous assistance to coworkers and the public by phone, email, and in person, including handling communications from parties involved in claims or third parties about cases, retrieving and processing records, and managing information related to HRB claims.
• Written and Verbal Communication: Share information clearly in emails, notes, and conversations, and explain simple technical or system issues in plain language to non‑technical users, including responsibilities for preparing and sending official notices to parties (e.g., notice of filing, closure, and hearing), drafting communications to the Office of Administrative Hearings, and following internal policies to create clear and accurate case data.
  
  Strong technical writing skills are essential for this position.
• Problem‑Solving: Notice data or process issues, research basic questions, and follow established procedures to resolve errors or bring them to the right staff, including helping develop and refine policies and procedures that keep data systems clean and accurate, and ensuring that case handling and data practices comply with EEOC contract requirements.
• Technology Proficiency: Confidently use computers, Microsoft Office (Outlook, Word, Excel), Adobe applications, and database or case‑management systems (including ARC) to enter, update, and look up information accurately as part of daily HRB case work.
• Attention to Detail/Time Management: Enter, verify, and update records from emails, calls, voicemails, and electronic documents with high accuracy, meeting daily and weekly deadlines, including preparing timely letters of notice, adhering to statutory…