Resource Coordinator

Job Description - Knowledge and Resource Coordinator )

Position Title:

Knowledge and Resource Coordinator - (  )

Knowledge powers effective organizations, and in this role, you’ll make sure the right people can access the right information when they need it most. Modern systems only deliver value when people actually know how to use them. That's where you’ll come in.

As the Knowledge and Resource Coordinator, you'll be the translator between complexity and clarity by turning technical know-how into clear, practical guidance. You'll partner with experts across the Department to organize the wealth of institutional knowledge and build resources that give people confidence as they navigate new systems and processes today, and AI-enabled tools tomorrow.

Empowering all Montanans through work and opportunity.

It's about the people and the impact we make in our communities every day. We are proud of our open, team-based, supportive, and collaborative work environments. Learn more about DLI here.

The Knowledge and Resource Coordinator helps ensure that documentation, system guidance, and training materials, are clear, accessible, and maintained. In this role, you will establish and refine practices for how information is created, stored, updated, and retired, while supporting training coordination and the development of reusable staff resources. You will partner with subject matter experts, business analysts, supervisors, and technical teams to strengthen knowledge continuity and pave the way for change.

By building sustainable knowledge structures and training practices, you will support workforce readiness, modernization efforts, the 406 JOBS initiative, and future AI-readiness.

• Build expertise in knowledge management, training support, and operational documentation while helping shape how staff access and use critical guidance across programs and systems.
• Strengthen your consultation and content development skills by partnering with subject matter experts, analysts, and technical teams to improve how training and reference materials are designed, organized, and maintained.
• Grow your systems thinking and change support experience by helping integrate documentation, communication, and training practices into modernization efforts and major operational changes.
• Develop highly transferable skills in process improvement, information governance, technical communication, and workforce readiness within a mission-driven public service environment.
• Contribute to foundational work that supports long-term operational consistency, preserves institutional knowledge, and improves staff access to reliable information over time.

• Maintain training and knowledge resource frameworks by organizing shared resources, templates, formatting standards, and best practices that support consistent, reusable, and accessible staff documentation and training materials.
• Develop and support communication and training plans for change efforts by helping structure materials, timelines, and rollout resources for significant system, process, or policy updates.
• Support subject matter experts through the training lifecycle by providing consultation, templates, best practices, recommendations, formatting support, and quality review for internally developed materials.
• Create and update system documentation for critical tools such as EmployMT and related operational resources so staff can complete work accurately and consistently.
• Develop and maintain job aids and reference materials that translate complex systems, processes, and policy information into practical guidance for end users.
• Coordinate and organize training assets for reuse by maintaining accessible libraries of documentation, job aids, reference materials, and related learning resources.
• Deliver or support training activities by presenting information, reinforcing guidance, and adapting materials for staff with different learning needs and operational contexts.
• Structure information for future readiness by improving how knowledge is organized for searchability, retention, responsible lifecycle management, and future AI-supported use.
• Assist with document retention and knowledge maintenance practices by helping apply retention expectations and supporting regular review, revision, and retirement of outdated materials.

• Knowledge management mindset: Ability to think in terms of how information is created, organized,…