Front Desk Concierge — Welcoming Senior Living Community

Front Desk Reception

Pay: $15.50 - 17.50/hour DOE

Schedule:

Full-Time & Part-Time Available (evenings, weekends and some holidays may be required)

Touchmark on Saddle Drive is Helena's leading full-service senior living community, enriching the lives of residents and their families through exceptional service and hospitality. We are currently seeking a warm, professional, and dependable Front Desk Receptionist to be the welcoming face of our community.

Why You’ll Love This Role:

• Be the first point of contact for residents, families, guests, and team members.
• Create extraordinary first impressions by ensuring every visitor feels valued and welcomed.
• Play a vital role in keeping our community safe, organized, and running smoothly.

What You’ll Do:

• Greet and direct all visitors and callers with professionalism and warmth.
• Answer phones promptly and assist residents, families, and staff with questions or needs.
• Monitor emergency pendants and pull cords, ensuring quick responses when needed.
• Perform security-related tasks such as perimeter door checks.
• Support residents with newspaper deliveries and provide light assistance at the desk.
• Keep the front desk and surrounding common areas clean and inviting.
• Exhibit high level of competency regarding Disaster Manual, including emergency systems, nurse calls, alarms and detection, sprinklers, water/gas main locations, trouble alarms,
  etc.;
• Escort emergency services personnel to location of emergency

What We’re Looking For:

• High school diploma or equivalent.
• At least one year of receptionist/concierge or service-oriented experience (hospitality or senior living preferred).
• Excellent multitasking and organizational skills.
• A calm, patient, and tactful demeanor when working with residents, families, and team members.
• Working knowledge of Microsoft Suite, including Teams, Word, Exceland ability to use basic office equipment.
• Commitment to Touchmark's values:
  Excellence, Teamwork, Hospitality, Integrity, and Compassion.

This is more than just a front desk job — it’s a chance to brighten someone’s day, make meaningful connections, and contribute to a welcoming community that feels like home