Training Manager

Responsible for the day to day management of training content development tasks and training delivery tasks of small-to-mid-scale programs/projects. Manages training processes, identifies training needs, and resolves training problems. Manages and mentors a team of Trainers engaged in all activities associated with the development, testing, maintenance and delivery of customer training programs. Conducts in-person and online training for program applications, provides conference support.

Oversees the creation and maintenance of training materials. Clearly communicates technical and non-technical information to beginner, experienced, and expert users, application owners, and other employees.

• Reviews course content and objectives and evaluates the effectiveness of training presentations and programs.
• Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
• Accountable for the design and development of instructional materials for new and existing trainings such as lesson plans/curriculum, SOPs, learning objectives, user and instructor guides, handouts, practical exercises, and other necessary materials that are effective in assisting adults, uniformed personnel, ASM clients, and other ASM employees learn technical applications.
• Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement.
• Conducts needs analysis, custom course development, development of criteria for evaluating the effectiveness of course objectives, and evaluation and learning assessments.
• Oversees the preparation of instructor materials such as course outlines, background material, and training aids. Ensures all training output conforms to Section 508 of the Rehabilitation Act of 1973.
• Oversees the preparation of student materials such as course manuals, workbooks, handouts, completion certificates, and course critique forms.
• Prepares reports and monitors training tasks in support of project goals using established training standards and software and hardware programs such as modeling and simulation and prototyping efforts.
• Delivers presentations and trainings using acceptable methods and techniques including in-person training, online training, and train-the-trainer formats and presentations at conferences or to management groups.
• Attends conferences at request of the customer. Performs all responsibilities required to obtain required booth space and coordinate all corresponding booth necessities (tables, chairs, electricity, and other items/services). Gathers, maintains, and ships all booth materials and equipment to and from the conference site. While onsite, discusses the capability and benefits of the applications to current users and potential new customers.
• Oversees the development of quizzes and surveys to conduct training analysis to determine the effectiveness of trainings.
• Reviews revisions to documentation materials made by Trainers based on feedback received from subject-matter experts, team members, and other writers.
• Builds the travel schedule and conducts regular meetings in accordance with the project or training plan. Assigns project responsibilities to subordinates commensurate with their abilities.
• Tracks and maintains the travel and Other Direct Cost Budgets (ODC) authorizations for submission to program/project leadership.
• Creates and reviews expense authorizations before travel and expense reports upon completion of travel.
• Analyzes and measures the performance of a training program.
• Experienced in the use of, and aware of the capabilities of, learning management systems, SCORM and AICC technologies, and the potential for learning record systems.

• Bachelor’s Degree or equivalent relevant years of experience.
• DoD Instructor Certification preferred. Membership of ATD or other similar professional body desired.
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