Teller - Helena Area

About the Role

Once again Valley Bank was voted the number one bank in Helena in the Independent Record. We believe "nice does matter," and our staff and leadership stands behind those words. Valley Bank employees enjoy continuing professional development, so if you're looking for more than just a job, begin your career with us today!

As a part of a dynamic team, you are the face of the Valley Bank Organization. You are the front-line liaison for all customer contact areas and will work closely with other departments. You will assist customers in both the lobby and drive-up, engage in and present solutions to satisfy the complete needs of each customer while processing standard banking transactions.

You will follow through with customer requests and refer to appropriate banker for additional needs. You will play an active role in your development/growth within your position by being aware of your performance and requesting support or training as needed.

Processes deposits, withdrawals, cashes checks, buys & sells cash, change orders, cash advances, loan payments, cashier's checks, GL credit/debit, advice of credit/debits, Canadian exchanges, and telephone transfers - 100%

• Responsible for securing cash, coin, and negotiable instruments with accuracy and following set procedures.
• Accountable for each transaction/request with speed and accuracy while maintaining a balanced drawer.
• Print statements and cashes savings bonds.
• Completes fraud/non-fraud debit card disputes and ATM and disputes.
• Understand and uses currency counter, coin counter, MICR printer, Teller Cash Dispenser, and Teller Cash Recycler (when needed).
• Operates Silverlake, Vertex, Net Teller, and entry level Passport while completing necessary findings and completes entries.
• Administers information on personal and business account types, online banking, bill pay and mobile check deposit.

NOTE:

Only minimum duties listed. Other responsibilities may be required and requested by Management.

At Valley Bank we are focused on your carrier path from day one. You will have access to our Training Department both in the classroom and on the job to confidently build your career/knowledge within the bank.

Education and Experience:

• High School diploma or equivalent.
• Previous experience working directly with the public.
• Basic computer literacy preferred.

Knowledge, Skill and Ability:

• Provide high quality customer service by listening actively and responding promptly.
• Knowledge of Valley Bank products/services to effectively present appropriate solutions to customers.
• Adept at using technology to enhance accuracy, efficiency, and customer experience.
• Demonstrates confidence while using excellent problem-solving skills to work quickly and accurately under pressure.
• Ability to establish and maintain effective working relationships with employees, other departments, and the public.

The assigned work hours and locations may vary, including some weekends and non-traditional holidays. For shifts worked on Saturday, a higher differential is paid.

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

• Be able to lift up to 25 pounds and occasionally 50-pound money bags.
• Stand for long periods of time.

Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services.

We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked…