Senior Analyst, Policies, Procedures, and Controls; PP&C

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

CVS Health has an exciting opportunity to join our Pharmacy Services Finance Enablement team as a Senior Analyst on our Policies, Procedures, and Controls Team. The candidate will be responsible for the governance of policies and procedures across the Pharmacy Services Finance department along with supporting SOX, SOC, and Audit testing through providing support/evidence to our internal and external audit teams.

This position will support compliance accountability and identify process enhancements/improvements to prevent future risks to Pharmacy Services Finance business areas. Key to this position’s success will be attentive focus on details and raising concerns and issues immediately to management. CVS Health strives to continuously innovate around how we deliver outstanding customer service and improved operational efficiency.

• Support Policies, Procedures and Controls within Pharmacy Services Finance leveraging notifications and escalation as needed to meet internal and external requirements
• Provide support to address and resolve any concerns or escalations within the department, especially when resolution requires expertise in Policies, Procedures, Standard Operating Procedures, or SOX Controls.
• Work directly with Internal Audit Teams to ensure timely support of SOX and SOC Control testing. Ensure support and evidence is accurate and timely. Monitor the support for potential gaps in process
• Work closely with PP&C Process Manager and Control Owners to close out potential audit findings identified through SOX Testing and Internal Audit Inspections performed by our SOX Control Assurance Team, internal and external Auditors
• Support SOX testing as an initiative-taking approach to ensure Controls are functioning as designed
• Ensure Policies and Procedures related to PS Finance Controls meet compliance requirements as specified by the Compliance Adherence Team.
• Work closely with business area Subject Matter Experts (SMEs) to ensure all Policies and Procedures are fully reviewed annually and process change(s) mid-cycle are documented timely to maintain integrity of all Policies and Procedures
• Manage the internal P&P Portal submission and approval process, ensuring all enterprise compliance requirements are met
• Provide formatting and editing support as needed
• Work with Business Process Owners and SMEs to provide expertise and guidance on developing new Policies/Procedures and Standard Operating Processes.
• Work with business process owners to ensure the attestation of Policies and Procedures in their business area.
• Oversee external distributions by securing necessary approvals and ensuring that documents adhere to redaction standards before being shared externally.
• Assist in enhancing processes by engaging in projects with Process Improvement (PI) teams, identifying requirements for any missing documentation, and addressing those gaps to ensure that processes are documented and stored on the SharePoint site.

• 2+ years of experience in financial operations, healthcare and/or service operations
• Ability to build strong relationships with business partners to provide value add consultation
• Must possess the ability to pay close attention to details and assess risks to prevent gaps in organizational processes

• Experience in an Audit, Compliance and / or Quality role
• Experience in healthcare industry, including health insurance, PBM or pharmacy services
• Experience in highly regulated industry and compliance environment
• Experience with overly complex, inter-connected systems and business processes
• Ability to work…