Waitlist Coordinator

Job Title

Housing Waitlist Coordinator – )

The Department of Commerce – Montana Housing strengthens communities by supporting safe, affordable and sustainable homes for Montanans whose housing needs are not met by the market.

• Manage ten waiting lists for the State of Montana’s Housing Choice Voucher (HCV) program.
• Provide excellent customer service to program applicants, landlords, owners, Field Agents and community partners.
• Update the program database regularly.
• Communicate with the public in written and verbal formats.
• Assist with unreported income files, negotiate and initiate repayment agreements, track payments, provide statements, update multiple databases and research debts owed.
• Assist with portability requests between housing authorities.
• Work with Contract Managers to complete daily tasks as needed.

• Associate’s degree in Accounting, Business Administration or a related field.
• Two years applicable experience in affordable housing.
• Certificates in housing or Fair Housing training are an advantage.
• Knowledge of: ability to prioritize multiple conflicting requests, discuss sensitive subjects calmly with people of all backgrounds, organize and manage a high volume workload.

Apply online by submitting your resume. Only online applications are accepted. You do not need to complete the “work experience” or the “education & certifications” portion of the application process in our recruiting system; you only need to upload the requested documentation.

• Work/life Balance
• Health Coverage
• Paid Vacation and Sick Leave and Holidays
• Public Service Loan Forgiveness (PSLF) eligibility – employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF.

• Criminal background check required.
• Hybrid work schedule from a remote location within the State of Montana; weekly travel to Helena offices is required.
• Telework schedule must be supervisor approved; telework is not available for full-time.
• State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency’s HR staff identified on the job listing or by dialing the Montana Relay at 711.
• State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.

Salary: $28.80 per hour (telework eligible).

Location:

Helena | Job Type: Standard | Shift: Day | Travel: 5% of time.