Client Relationship Manager

US-Nationwide-FIELD

Full time

Cardinal Health Sonexus Health Pharmacy Services helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions - driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence.

Sonexus Health Pharmacy, our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

• Responsible for regularly reviewing weekly, monthly & quarterly - program activities with the client.

• Attend all program and client meetings, takes detailed meeting notes during client interactions and internal strategy sessions, ensuring all key points and decisions are documented.

• Monitors all program’s activities and IT projects associated with the program

• Includes setting due dates and responsible parties

• Follows up on action items from meetings, ensuring that responsibilities are clear, and deadlines are met

• Weekly report out of all program’s activities

• Solicit feedback from the activity/task owners on sub-tasks

• Maintain up-to-date activity timeline, articulate progresses and delays

• Develops and manages activities timelines to ensure all deliverables are completed on schedule.

• Obtain consensus for activities risks, decisions and closures

• Coordinates cross-functional teams to ensure alignment and timely completion of tasks related to program activities.

• Facilitates communication between internal teams and external clients to ensure all activities objectives are understood and met.

• Escalate delayed activities to program’s leadership

• If activity owners are missing deadlines consistently and/or are unresponsive.

• Managing contract amendments and project change requests for the client.

• Coordinates customer interactions with internal & external partners to meet the evolving business needs of the client.

• Responsible for sharing and presenting current and future program expectations during weekly meetings with client leadership in addition to Quarterly Business Review meetings with client’s Access and Marketing teams.

• Manages client access to internal applications including client-facing data reports and data streams with 3rd party vendors.
  
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• Min 5 years related client services experience, preferred

• Min 5 years’ experience in managing complex program activities with high accountability, preferred

• Bachelor’s degree preferred

• Ability to travel - less than 25%

• Proven product knowledge in business area

• Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of program activities.

• Own and develop tracking tools to achieve specific program management goals and activities.

• Create and participate in recurring business review presentations

• Recommends new practices, processes, metrics, or models

• Projects may have significant and long-term impact

• Provides solutions which may set precedent

• Independently determines method for completion of new projects

• Receives guidance on overall project objectives

• Acts as a mentor to less experienced colleagues

Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). Employees are required to have flexibility to work a scheduled…