Case Manager​/Care Coordinator

Provide the client with a single point of contact for multiple health and social services systems. Advocate for the client, be flexible, community-based, and client oriented. Assist the client with needs generally thought to be outside the realm of substance abuse treatment.

• Facilitate conversations between interdisciplinary Care Teams (including Patient Navigators, Care Coordinators, primary care physicians, and additional health care providers).
• Administer screening tools for dimension 1 and 3 referrals.
• Expedite client services referrals.
• Measuring Client Outcomes.
• Treatment planning with client and Clinical staff in accordance with State of Montana Licensing requirements and best practices.
• Anticipating Quality Assurance Data Needs.
• Planning and coordinating a package of health and social services that is individualized to meet a particular client’s needs.
• Ensuring that consumers are provided with whatever services they need in a coordinated, effective, and efficient manner.
• Helping people whose lives are unsatisfying or unproductive due to the presence of many problems which require assistance from several helpers at once.
• Monitoring, tracking, and providing support to a client, throughout the course of his/her treatment and after.
• Assisting the patient in re-establishing an awareness of internal resources such as intelligence, competence, and problem-solving abilities; establishing and negotiating lines of operation and communication between the patient and external resources; and advocating with those external resources in order to enhance the continuity, accessibility, accountability, and efficiency of those resources.
• Assessing the needs of the client and the client’s family, when appropriate, and arranging, coordinating, monitoring, evaluating, and advocating for a package of multiple services to meet the specific client’s complex needs.

• A minimum of four years of education in a human services field or five years’ experience working in a human service position.