IT Systems

Position Title

IT Systems Support 1 (09305, 09614) - (  )

This Computer Support Specialist provides first and second level technical support and advice to employees, contractors, providers, tribal agencies, state and local municipalities, and law enforcement. This position answers support requests through a help desk line, email messages, online submissions, etc., and resolves technical problems for end users, and documents support calls including basic network incidents.

Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

• Knowledge of Microsoft Office applications, Microsoft Operating Systems, personal computers and peripherals.
• Ability to perform software and hardware troubleshooting.
• Excellent customer service, patience, and interpersonal skills.
• Bachelor’s degree in computer science or related technology field.
• Experience with help desk operations and technical support are preferred.
• Other combinations of education and experience may be considered on a case-by-case basis.

• Resume
• References
• Your application on the State of Montana Careers website with required documents attached.
• Background checks relevant to the position and reference checks before an offer will be extended.

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.

This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026.

This position is open until filled with frequent screening of applicants. The first screening of candidates will take place on January 5, 2026.

Salary: $29.80 - $29.80 Hourly. Telework Eligibility:
Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility:
Health Insurance, Paid Leave & Holidays, Retirement Plan.

Number of Openings:
2. Employee Status:
Regular.

Schedule:

Full-Time. Job Type: Standard.

Shift: Day Job. Travel:
No. Primary

Location:

Helena.

Agency:
Department of Public Health & Human Services. Union:
Montana Federation of Public Employees.

Posting Date:
Dec 23, 2025, 3:59:20 PM. Closing Date:
Ongoing.

Required Application Materials:
Cover Letter, Resume, References.

Contact Name:
Jenny Fowler | Contact Email: jenny.fowler | Contact Phone:

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.