Corporate Computer Operator

About The Role

The Computer Operator will provide data center operational support for daily, weekly, monthly, quarterly and yearly processing tasks. This includes critical support of major bank accounting software systems and all other applications within GBCI’s processing suite, with severe consequences if errors or timing delays occur. Responsible for monitoring online processing and for running various reports related to data center operations. Has a role in providing support to bank employees on a variety of issues over the phone and through e‑mail.

Will also provide support through the employee self‑service platform and work various tasks and incidents that pertain to our internal software systems.

This is a corporate position located in Helena, MT. The entry‑rate for this position is $22.32+ per hour (calculated for Helena, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

• Run and monitor batch processing and file transmissions for all banks in the organization to ensure all jobs and transmissions are run as scheduled. Ensure all issues are handled per procedures. Ensure accuracy and timeliness as there are severe consequences if errors or timing delays occur.
• Perform problem determination and create problem tickets for data center hardware and ATM units. Create hardware services calls with vendors and/or contact designated IT or branch personnel to assist in resolution of issues, as necessary. Monitor vendor service calls to ensure timely repair.
• Monitor computer systems and peripheral equipment for alarms and error messages. Communicate equipment malfunctions to supervisor, appropriate IT personnel, and/or service vendor, as appropriate. Monitor vendor service calls to ensure timely repair.
• Runs and monitors all Month End, Quarter End, and Year End jobs and for the distribution of their output.
• Assists and responds to help‑desk requests and participates in special projects. Creates queries, reports, new database development and/or changes to existing ones.
• Assist as needed in making test runs for performance and accuracy in new programs and changes to existing programs. Assist with test prints of new and revised forms.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

Required:

High School Diploma / GED

Required:

3 years Computer support experience in IT.

• Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in‑depth discussions most of the time.
• Must have working knowledge of how to operate a computer and peripheral equipment such as printers, tape and disc drives.
• Ability to learn and understand the basic computer concepts in order to operate various computer equipment.
• Ability to work independently, often being the only person on a shift, and to complete work in a timely manner.
• Keen attention to detail and ability to work under strict deadlines.
• Professional verbal and written communication skills.
• Will have exposure to sensitive information, and must use considerable tact, diplomacy and judgment.
• Employee must be capable of regular, reliable, and timely attendance.

Occasional travel required: less than 10 days per year by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Environment:
Indoors, a climate‑controlled shared work area. Noise Level: Moderate noise. Lifting:
Light work – up to 25 pounds occasionally, up to 10 pounds frequently. The employee is constantly…