IT Systems

Job Description

Position Title:

IT Systems Support
-2 - )

To be considered for Department of Livestock positions, applicants must submit any required application materials through the State Careers website .gov.

This position is posted as an open until filled recruitment with a first review of applications on January 13, 2026.

• Cover Letter: In your cover letter, please be sure to explain your interest in this position as well as how you believe your experiences and education make you a perfect candidate for this position.
• Resume
• References: References will be required of finalist applicants prior to an offer of employment, however are not a required task of the application process at this time.

The Montana Department of Livestock is searching for an IT Professional to join the team.

• Assists customers and users with computer or technology-related problems.
• Troubleshoots and resolves technical issues and assists with computer testing.
• Answers questions and trains users about computer processes and procedures.
• Maintains records of technical issues, customer problems, and actions taken to resolve problems.
• Resolves technical support issues for non-technical users.
• Set up hardware and software for users.
• Provides training to users for software programs and peripheral hardware such as printers or other equipment.
• Performs routine maintenance tasks.
• Tests and evaluates existing networks, applications or computer systems.
• Routinely conducts research to identify and implement solutions for technical problems where the cause is not a known issue.
• Tracks and reports recurring technical issues requiring system modification to IT system administrators, analysts or managers for resolution.
• Responds directly to escalated customer issues that IT Systems Support from lower levels cannot resolve.
• Provides specialized support functions.

Duties of the incumbent require physical activity in the form of bending, stooping, lifting, moving throughout the department, and working in confined areas where electronic equipment is located. The incumbent needs to be able to move equipment weighing up to 50 pounds between offices. May be required to work more than 8 hours per day working with a computer and occasionally may be required to work more than 40 hours in a work week.

May be required to work weekends or after hours or on-call to perform system upgrades or changes and respond to issues. Travel is minimal in this position up to 5% of the time. The incumbent in this position must maintain a good attendance record to be successful and a majority of this work will be conducted from the Helena Office in order to effectively provide needed customer services.

This position does however, qualify for 1-2 days of telework upon supervisor approval and after an established training period.

A strong customer service focus, with ability to maintain positive working relationships.

Knowledge of information processes and network technologies, including the various hardware platforms, software applications (both server and workstation), hardware and software configurations, peripherals, and troubleshooting and diagnostics tools and techniques.

Knowledge of the following hardware: computers, servers, printers, mobile devices, and other department-supported hardware as implemented.

Knowledge of the following software:
Microsoft Active Directory, Microsoft Windows, Group Policy Management, Microsoft Office (Word, Excel, Outlook, etc.).

Knowledge of the following software:
Microsoft Server, Microsoft Power Shell, security software and tools, and other department supported software as implemented.

Ability to function effectively as a member of a team and independently.

Ability to effectively communicate complex concepts in one-on-one and teaching situations.

Ability to write clear and usable instructions for both technical and non-technical audiences.

Ability to prioritize tasks and manage multiple projects to meet deadlines while maintaining consistently high levels of product…