Endpoint Administrator

Position Title:

As a customer service–focused organization, we provide centralized services, specialized support, and practical solutions to state agencies, boards, and commissions, as well as local governments across Montana. Our vision is to transform how government services are delivered and accessed, serving state government with effective, efficient, and customer‑driven solutions that benefit all Montanans.

The State Information Technology Services Division's (SITSD) mission is to provide shared IT services to support the needs of the state and citizens of Montana. We offer an innovative and collaborative work environment where employees are valued and supported. In addition, our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government.

Help make technology work better for the people who serve Montana.

Do you enjoy solving complex technical problems, helping teammates succeed, and improving the technology people rely on? Desktop Services is seeking a collaborative, customer-focused Endpoint Administrator to serve as a technical lead across the State of Montana enterprise. You’ll bring both technical depth and a people‑first mindset. You know that behind every ticket or enterprise solution is a person trying to do important work.

In this role, you will solve complex endpoint and desktop-service problems, identify and address recurring issues, guide and mentor support staff, and collaborate with IT teams, vendors, and agency customers. You will help advance enterprise endpoint strategy through planning, implementation, deployment, and modernization initiatives across the State of Montana.

Desktop Services delivers the tools and technology state employees rely on to serve the public each day. As a technical lead, you will help shape the customer experience, strengthen operational reliability and security, and improve the services that support their work.

Associates Degree in an IT field; AND

Two years of desktop support applicable experience; OR

Alternate combinations of education and experience will be considered on a case‑by‑case basis .

Advanced troubleshooting methods for endpoint, desktop, application, hardware, software, connectivity, configuration, deployment, and customer‑impacting issues.

Endpoint management concepts and tools, including device configuration, software deployment, operating system deployment, patching, compliance, and remote support.

Active Directory concepts and services, including domains, organizational units, accounts, groups, Group Policy, authentication, permissions, replication, and access troubleshooting.

Desktop virtualization and virtual desktop infrastructure concepts, including virtual desktop and hosted application delivery, user profiles, device access, session performance, remote connectivity, and user support.

Networking protocols and concepts relevant to endpoint support, TCP/IP, DNS, DHCP, VPNs, wired and wireless connections, basic routing, network ports, and tools for diagnosing connectivity issues.

Network access control concepts and practices, including user and device authentication, permissions, certificate‑based access, device compliance, network segmentation, secure remote access, and troubleshooting access restrictions.

Install, configure, troubleshoot, maintain, and update desktop hardware, operating systems, software, and peripherals.

Use endpoint management, remote support, software deployment, and patching tools to support devices across multiple locations.

Resolve…